How Höör Municipality improves documentation quality with mobile AI support

In home care, the pace is high and each working day involves many visits. At the same time, documentation is an important part of the job and needs to be accurate and clear. Previously, staff either documented directly on their mobile phones or made notes on paper to enter into the system later when they returned to the office.

This meant that documentation could easily become another task to fit in between visits. Staff needed to remember details from previous visits while keeping their attention on the person in front of them. The Swedish municipality Höör therefore saw a need for support that could make documentation easier and help staff stay more present in each interaction.

In Höör, the greatest benefit is described as higher-quality documentation. Speech-to-text makes it easier to capture what has happened, including for employees who are unsure how to phrase record entries. When follow-up work becomes simpler, staff are also better able to stay present in each interaction and focus on the individual.

The pilot started in April 2026 and included the entire home care service, around 80 employees. Höör had already had positive experiences with AI Documentation Support in the provider module and therefore chose to test mobile use across the organisation, rolling it out in stages to groups over two-week periods.

The municipality has placed great importance on information and dialogue. At workplace meetings, employees learn how the support works, how AI is used in the solution and that responsibility always remains with the person who writes and signs the documentation.

The mobile workflow is particularly useful when staff make between 8 and 16 visits during a shift. When conditions are suitable, they can dictate the documentation after a visit, for example in the car before the next service. This is never done while driving and always in a place where confidentiality can be maintained.

The municipality also sees a learning effect. Feedback on language, structure and content can help employees gradually improve their care documentation. Höör wants to continue developing the use of the support feature across health and social care and monitor its effect on quality.

For municipalities looking to strengthen home care documentation, Höör’s example shows the value of combining mobile access, speech-to-text and feedback in the same workflow, while keeping professional responsibility at the user’s end.