Onboarding customers at an early age

Onboarding new customers at an early age lays the foundation for a potential life-long relationship between the bank and the individual.

Family Banking

This spring, Tieto launched self-service onboarding for children. Parents can now simply use their mobile or online banking app to establish banking relationships for their children, with accounts of their own. This is much more convenient than visiting a branch! It's the first phase of a concept we call 'Family Banking', which aims to strengthen the bonds between banks and the customers.

Customer relationships

Building relationships from an early age

A key factor in a bank's profitability is attracting new customers and retaining them – for a long time. 'Onboarding of children' functionality is obviously attractive in that respect. The Family Banking concept also aims to create excellent end user value by adding convenience and removing friction in the handling of family finances.

Family Banking

Compliance and consent

Family Banking is naturally fully compliant with regulatory requirements, with the WCAG 2.1 accessibility guidelines in mind. The solution automatically handles necessary consent between parents.

Looking ahead

Expanding Family Banking

Tieto will continue to expand our Family Banking concept to build even stronger bonds between banks and families. The next step is to make our mobile banking app adaptive to different age segments. As always, we want to join forces with our customers, just like we built onboarding of children together with Sparebanken Sør:

Customer perspective

Finally, our customers can establish a banking relationship with Sparebanken Sør for their children all by themselves! They can do this easily using the mobile banking app. We have a robust and user-friendly solution, and feedback from our customers tells us that it is easy and intuitive to use.

Ole Martin Kro, Senior Business Developer, Sparebanken Sør

Family Banking