Geldmaat: an efficient nationwide ATM network for the Netherlands

How major Dutch banks collaborated with Tieto Banktech to retain access to cash nationwide while cutting costs and improving efficiency.

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Summary

Facing declining cash use and regulatory demands for continued cash provision, three major Dutch banks, ABN AMRO, ING and Rabobank, jointly established Geldmaat – an ATM Pool that has rationalised ATM provision to deliver a future-proof national cash infrastructure. In addition, a more efficient and sustainable operating model has been developed, which other Dutch banks have since joined.

Challenge

Creating one nationwide ATM network

Before Geldmaat, each Dutch bank operated its own ATM network, from branding to maintenance, locations, and cash handling. This led to several overlapping networks at a time when cash use was declining and operational costs were rising – all while consumers still expected good cash availability, and regulators required the maintenance of a nationwide ATM network. Geldmaat’s challenge was to rationalize these overlapping ATM networks, modernizing hardware and software while creating a single, comprehensive nationwide network under the Geldmaat brand, owned and managed by the banks.

Solution

Building a unified platform for Geldmaat

Following a competitive RFP begun in 2017, Tieto Banktech became lead partner for the transfer of the three partner banks’ ATMs and cash-related activities to Geldmaat. Between 2019 and 2021, ATM hardware and software was gradually migrated from participating banks to the Geldmaat network. This process included the rollout of a platform and software developed by Tieto Banktech across all partners, as well as support with the implementation and use of software and platform.

Benefits

Accessible, affordable cash services fit for the future

The software provided a consistent user experience across all ATMs in the Netherlands
Software and the platform make it possible for digital applications to remain up-to-date 24/7
Geldmaat has 3,850 ATMs for withdrawing euro banknotes

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