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Phased European ATM modernization for a major Nordic bank
How Tieto Banktech helped a leading European player maintain continuous ATM availability while modernizing and improving ATM performance.
Summary
Seeking to upgrade its ATM fleet for optimal performance and the delivery of modern services, one major Nordic bank turned to Tieto Banktech for a rapid, secure modernization program that simplified their business and improved efficiency – all while maintaining >99% network uptime.
Challenge
Modernising ATMs without disrupting operations
During the COVID pandemic in 2020, a major Nordic banking player sought to modernize its ATM services across its home market and UK operations. The bank wanted to upgrade outdated terminals and reduce its reliance on a complex network of outsourcing partners, while ensuring compliance with new regulations for cash handling and cash in transit (CIT). To achieve these objectives, it needed a partner that could work reliably and rapidly and manage their outsourced requirement end to end, from software to compliance, client interface and managed services.
Solution
A phased approach to ATM modernisation
Following a competitive RFP, Tieto Banktech was appointed for an 18-month programme of ATM terminal and system upgrades and modernization. This included developing a comprehensive structure for ATM Governance, such as defined specifications for their modernization programme, as well as ensuring the new approach would meet customer needs. Tieto Banktech was also responsible for a testing, pilot, and implementation timetable that would not disrupt existing operations. Our remit covered the bank’s ATM software, as well as some aspects of the client-side integrations, on top of programme roll-out.
Benefits
Smooth delivery of a modern ATM operating model
- Successful completion of modernization program 18 months from start
- Hundreds of ATMs upgraded and modernized, plus management software
- Rationalized partner network for ATM management
- Established new governance framework including measurable SLAs and KPIs
- Created a compliant, flexible and efficient approach for the future
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