DECTA expands with a new platform

DECTA was established by owners of a retail bank to introduce a more agile, fintech-like approach to operations and business development in card issuing, acquiring switching, and payments processing. To do this successfully – a new platform was needed to support the development in a continuous cycle of improved customer services.

DECTA is a global processing company, providing integrated payment processing services, online acquiring and payment card issuing. It was established in 2015 by a group of like-minded experts with extensive experience from the banking and IT industries. They believed that new technologies offered new opportunities and so, in the spirit of a fintech, launched the company with the support of an established vendor partner.

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As DECTA was a newly launched company, complex legacy transitions did not have to be considered. DECTA had a clear roadmap and vision for rapid growth that was reflected in the Tieto Card Payment platform capabilities. Based on DECTA’s requirements, an on-prem solution was deployed, with card issuing, acquiring and switching/clearing services, as a base foundation from which new services could be incorporated.

Shortly after launch, a second deployment phase began which brought additional capabilities to DECTA’s inhouse system. These included dispute management, fraud management, P2P payment, and an e-commerce solution. The ability to develop additional integration component layers and provide customers with API integrations as well as various payment schemes was a key reason for DECTA choosing to partner with Tieto. Other reasons included such things as, system architecture, competitive pricing, platform support services and geographic location.

Ease of collaboration is also key to this successful long-term partnership. With dedicated account managers from both companies working closely, smooth communication and a rapid response are assured. Tasks and deliveries are also clearly prioritized across multiple projects and deployment and testing meet agreed timelines. This is particularly important for a lean company such as DECTA, where resources have to be allocated to high value-adding tasks and services. A good example of this being documentation. Tieto provides additional documents to DECTA to support them in their communication with customers that use DECTA’s 3rd party technical payment card processing services. Tieto also supports DECTA with a range of technical and business-oriented services including:

• Back-end support, ensuring global service rollouts are smooth and easily scale
• License management and volume extensions
• Technical and performance audits
• Staff training
• Business analytics support and consulting to support business growth

With a presence in 30 plus countries on three continents, over 40,000 issued cards and payments transactions totalling more than 8 million per month, the future is bright for DECTA customers.