Live Messaging - simplify customer communications and strengthen relationships

Transform every customer document into a meaningful interaction.

What we do

Enhance communication efficiency with Live Message. Send tailored, interactive customer documents via SMS or email, reduce churn, cut costs, and build loyalty through seamless, mobile-first digital experiences enriched with dynamic features.

Benefits

Transform customer communication with reach, engagement, and interactivity

Reach customers instantly, deliver dynamic mobile-friendly content, and create two-way interactions that boost engagement and customer satisfaction.

1

Higher reach and engagement

Deliver interactive links via SMS and email with open rates up to 98% within minutes. Ensure mission-critical messages reach customers instantly on any device.
2

Optimized customer experience

Move beyond static downloads. Convert account statements, contracts, or onboarding materials into responsive, mobile-first formats with animations, tracking, and tailored content.
3

Interactive customer journeys

Make every message a dialogue. Add data collection fields, direct links to portals, and feedback options - all inside the live document view.

Make every customer message matter

Live Messaging turns routine documents into personalised, interactive digital experiences via SMS and email. Reduce costs and churn while strengthening customer relationships and loyalty

Q&A

Discover what Live Messaging is, how it works, and how it helps you engage customers instantly through interactive and mobile-friendly communication.

What is Live Message?

How does it work?

Why choose Live Message?

What types of communication are supported?

Is this solution compliant with international standards?

Yes, our (B2B and B2C) solutions for document and invoice communication are fully compliant with internationally recognized standards. They are certified under ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System), ISO 27001 (Information Security Management System), and ISO 27701 (Privacy Information Management System).

These certifications ensure high standards for quality, environmental responsibility, information security, and privacy across all customer communications.

You can read more about our compliance and certifications here: Tietos Compliance Standards and Certifications

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