Reliable communication and document exchange are essential to modern businesses. Our services enable secure and efficient electronic invoice and document exchange across B2B and B2C markets, through both digital and physical distribution channels.
But the value we create is about more than delivering a stable service. It is about understanding each customer’s business, helping manage complexity and supporting future growth.
As the Delivery team in Multichannel & BIX at Tieto Indtech, we work closely with customers across banking, finance, public sector, energy and utilities, telecom, insurance, retail and media in the Nordic countries and the UK.
-“Our role is to understand what our customers are trying to achieve and help turn their needs into practical, sustainable solutions. By working closely together, we can create real impact for their business.”
Per Nilsen,Head of Delivery Multichannel, Tieto Indtech
Supporting customers across markets
Our local Delivery teams understand the specific needs, regulations and ways of working in the markets where our customers operate. This knowledge helps us support secure, compliant and efficient communication across countries and channels.
When customers expand into new markets, we can support them with relevant services and expertise wherever they operate. This helps them scale while maintaining consistent processes and customer experiences.
From needs to business value
Behind every request is a business need. It may relate to customer communication, invoice exchange, compliance, efficiency, scalability or customer experience.
We help customers clarify what they want to achieve, assess their current setup and identify practical improvements. This does not mean creating unnecessary customer specific exceptions. It means finding the best way forward for their business while keeping the service stable, maintainable and ready to scale.
We can help with:
- clarifying business needs and desired outcomes
- assessing what is possible within the existing service
- advising on the right setup and configuration
- supporting B2B and B2C document and invoice exchange
- coordinating complex requests across teams and markets
- supporting digital and physical distribution channels
- helping you adapt to regulatory and sustainability requirements
- supporting expansion into new countries
- identifying opportunities to improve efficiency and scalability
- following up on activities and reducing recurring issues
Regulatory developments, including ViDA, national e invoicing requirements and growing sustainability demands, are creating new expectations for businesses. We help our customers understand how these changes may affect their operations and how their services can support future needs.
Creating impact together
Our customers know their business and customers best. We contribute expertise in communication, document exchange, technology and service delivery.
By working together, we help customers improve efficiency, support compliance and build scalable services that create value over time.
For us, good Delivery means being a reliable partner and advisor who helps customers turn their needs into practical solutions and meaningful impact.
