Lifecare AI Conversation Support helps caseworkers focus on the meeting

Support for social services caseworkers: use AI to record or dictate in Lifecare and get a transcript and summary.

More focus on the conversation

Lifecare AI Conversation Support lets you record a conversation or dictate directly in Lifecare. Speech is transcribed into an editable summary draft. The caseworker reviews the material, chooses what to document and finalises the record. Less note-taking can make it easier to listen and ask relevant questions.

Experience from Vänersborg Municipality, Sweden

Quality in the documentation and quality in the conversation.

Emil Zingmark, Head of Digital Development and System Administration, Social Services Administration. In its first pilot phase, Vänersborg Municipality noted greater presence, more active listening and more relevant follow-up questions. It also became easier to revisit and check details

Support throughout the workflow

The feature combines a clear path from speech to documentation, an integrated Lifecare workflow and a process that keeps professional judgement with the caseworker.

From speech to reviewed documentation

Caseworkers can record a conversation with several participants or dictate in Lifecare. The recording is transcribed, and they can replay the audio and review and edit the transcript before creating a summary. The summary includes headings that can also be adjusted. Caseworkers choose whether to transfer the full transcript, the summary or selected parts to a document or case record, in line with municipal procedures. The recording and draft remain working material until the document is finalised. The recording is automatically deleted when the document is locked against editing.

Integrated into Lifecare

The feature is part of Lifecare’s workflow for statutory social services processes. Caseworkers can record, review and use the material in the same case management system, with its existing permissions. The support includes common social services terminology to help produce a relevant transcript. It is currently configured for Swedish.

The caseworker controls the final documentation

The transcript and summary are working material that can be reviewed and edited. The caseworker decides what to document and is responsible for checking and finalising it. The feature makes no decisions and does not replace professional judgement.

Product features and user benefits

A workflow that supports both the conversation and the documentation

Capture, review and work with content in Lifecare. The caseworker remains in control of the documentation.

1

Less need for parallel note-taking

Recording in Lifecare reduces the need for continuous notes, making it easier to listen and ask follow-up questions.
2

Easier to check details

Listen to the recording and review the transcript after the meeting. This makes it easier to return to details that need checking.
3

An editable starting point

Start with a summary draft and headings. Review and edit it, then choose what to transfer to the documentation.