One operational platform for modern public administration

Public 360° is a secure case and document management platform designed for public sector organisations. It helps agencies and municipalities manage cases, documents, records, workflows, and compliance in one integrated system.

Built to support the full lifecycle of public administration, Public 360° enables organisations to create and track cases, manage records and archives, ensure transparency and auditability, and comply with national regulations such as the Norwegian offentleglova.

The platform is used by more than 500,000 users across municipalities, ministries, and national agencies in Norway, Sweden, Denmark, and Finland. Public 360° is delivered as a fully managed cloud service on Microsoft Azure and integrates seamlessly with Microsoft 365 and Teams.

Public 360° is used by public sector organisations across the Nordic region, including municipalities, county administrations, ministries, government agencies, and public institutions.

Typical use cases include:

• Managing case handling and administrative processes
• Handling records, documents, and correspondence
• Supporting compliant electronic records management
• Meeting national archiving and transparency requirements

The platform is purpose-built for organisations where compliance, accountability, and secure case handling are critical to daily operations.

Unlike generic document management systems, Public 360° is purpose-built for the public sector. It combines case handling, records management, compliance, and archiving in one platform designed around government processes and regulations.

Key differences include:

• Built-in compliance with standards such as Noark 5, GDPR, and national transparency requirements
• Support for public sector workflows, including case handling, correspondence, decisions, and archiving
• Proven scalability and security, with more than 500,000 users across Nordic public sector organisations

Rather than adapting a generic enterprise tool to meet public sector requirements, Public 360° is designed for them from the start.

Yes. Public 360° is designed to support Noark-based records management requirements for Norwegian public sector organisations.

The platform supports compliant case handling, structured journaling, metadata management, document lifecycle control, and long-term preservation in line with Norwegian archive regulations and public sector requirements.

Public 360° helps organisations meet regulatory obligations without requiring extensive customisation or separate archive solutions.

Public 360° supports GDPR compliance for public authorities through several built-in features:

• Access control: Role-based permissions ensure that sensitive personal data is accessible only to authorised case handlers
• Audit trails: All access, modifications, and exports of case documents are logged automatically
• Data minimisation tools: Cases can be configured to limit the collection and retention of personal data to what is legally required
• Retention and deletion: The system supports configurable retention periods and controlled deletion workflows in line with GDPR data minimisation and storage limitation principles
• ISO 27001-certified infrastructure: Public 360° is hosted on Tieto's Standard Cloud Platform on Microsoft Azure, certified to ISO 27001 for information security management

The platform also supports national public sector requirements across the Nordic region, helping organisations balance transparency, compliance, and data protection within a single system.

Public 360° is delivered on Tieto’s cloud platform, which is certified according to internationally recognised ISO standards, including:

• ISO 9001 for quality management
• ISO 14001 for environmental management
• ISO 27001 for information security management
• ISO 27701 for privacy information management

ISO 27701 extends ISO 27001 with additional requirements for managing and protecting personal data. It supports organisations in meeting privacy and data protection obligations through accountable and transparent privacy practices.

For public sector organisations, ISO 27001 is particularly important, as it confirms that security controls, risk management, and data handling processes follow established international standards.

Yes. In addition to Norwegian Noark 5 compliance, Public 360° supports Swedish public sector requirements including archiving obligations under Offentlighets- och sekretesslagen (OSL) and Arkivlagen.

The system handles diarium management (diarieföring), classification of public and confidential documents, and long-term digital preservation in formats approved by Riksarkivet.

Swedish municipalities using Public 360° and Plan & Build 360°can manage both plan and build cases (plan- och byggärenden) and general administrative correspondence within the same system.

Public 360° includes AI-powered capabilities designed to help public sector employees work more efficiently with cases, records, and archived information.

This includes the 360° Search Assistant, which enables users to search across cases, documents, archives, and registries using natural language queries — without needing exact titles, dates, or case numbers.

Key capabilities include:

• Natural language search across records and archives
• Context-aware search results and document previews
• Faster access to relevant case information and historical records
• Improved discoverability across large volumes of public sector data

Public 360° also includes 360° Archive Inspector, which uses AI to support records management and archive quality processes. It helps organisations identify missing metadata, inconsistencies, classification issues, and potential compliance gaps within archived content.

Together, these AI capabilities help public sector organisations improve information quality, reduce manual work, and strengthen compliance and transparency processes within a secure and governed platform.

Tieto applies responsible AI principles across AI capabilities in Public 360°, with a strong focus on transparency, security, compliance, and human oversight.

Key principles include:

• Human-controlled decision-making — AI supports employees with search, insights, and quality checks, while decisions remain with case handlers
• Transparent and traceable results — users can verify AI-supported outputs against underlying source documents
• Secure data handling — AI capabilities operate within secure, controlled cloud environments designed to meet public sector security and privacy requirements
• Compliance by design — AI features are developed to support records management, GDPR obligations, and public sector governance processes

Public 360° is designed to help public organisations use AI responsibly within regulated environments where accountability, trust, and transparency are essential.

Data residency: All AI processing occurs within Tieto’s ISO 27001-certified Azure environment. No case data is sent to external AI providers or used for AI model training

Tieto has published an AI Purchase Guide for Public Sector organisations evaluating AI systems — available as a download on the Public 360° services page.

Yes. Public 360° integrates with Microsoft 365 applications to support document management, collaboration, and case handling within familiar work environments.

Available integrations include:

• Microsoft Outlook for archiving emails directly to cases and records
• Microsoft Word for creating, editing, and saving documents within Public 360°
• Microsoft Teams for collaboration, notifications, and access to case-related information
• Microsoft SharePoint for organisations using SharePoint alongside Public 360° for document storage and collaboration

Microsoft 365 integrations are available through Public 360° modules and can be configured to support different organisational and regulatory requirements.

Yes. Public 360° is available as a fully managed cloud service delivered on Tieto’s cloud platform using Microsoft Azure infrastructure.

The cloud service is designed to support public sector requirements for security, availability, scalability, and compliance, and includes:

• Managed updates and security patching
• Backup and disaster recovery capabilities
• Service level agreements (SLAs) for availability and support
• Security and operational controls aligned with recognised international standards, including ISO 27001

Deployment options and data residency configurations can be adapted to national and organisational requirements. On-premises deployment options are also available for organisations with specific governance or infrastructure needs.

360° Collect is a digital forms and e-services solution connected to Public 360°. It helps public sector organisations digitise citizen applications, requests, and intake processes while connecting them directly to case handling workflows.

Using 360° Collect, organisations can create and publish digital forms for services such as applications, requests, registrations, and reporting processes.

Submitted information is transferred directly into Public 360°, where it can automatically create or update cases, populate metadata fields, and route tasks to the correct department or workflow.

Key benefits include:

• Reduced manual registration and data entry
• Faster and more consistent case handling
• Improved data quality and traceability
• A more efficient digital experience for citizens and employees

Together, 360° Collect and Public 360° connect digital citizen services with secure and compliant public sector case management.

Implementation timelines for Public 360° vary depending on the organisation’s size, the complexity of existing case management workflows, and the extent of data migration required from legacy systems. Tieto provides implementation services through its 360° expert consultancy team, who work with each organisation to:

• Map existing case handling processes to Public 360° workflows
• Configure the system to match the organisation’s specific regulatory requirements
• Migrate historical case data and archived documents
• Train case handlers and administrators
• Support go-live and post-launch stabilisation

For specific implementation timelines and project scoping, contact Tieto’s Public 360° team directly.

Tieto provides a range of support and training services for Public 360° customers:

Technical support: Dedicated support team available for platform issues, configuration questions, and incident handling

User training: Training programmes for case handlers, administrators, and IT staff — available both on-site and as e-learning modules

Advisory consultancy: Tieto’s 360° expert consultants provide guidance on system configuration, process optimisation, Noark compliance, and GDPR alignment

Customer community: Access to a community of Public 360° users across the Nordic region for peer knowledge sharing and best practice exchange

Software updates: Regular platform updates are included in the cloud service subscription, delivered automatically with advance notice