Tieto Banktech

BPO solutions for future-fit finance and wealth operations

Market-leading software, specialist expertise, and proven processes help financial institutions reduce costs, speed up processes, and improve accuracy. Our BPO services provide flexible responses to changing customer demand, seasonal peaks, and business growth without adding to your full-time team.

Trusted by leading financial institutions

Customer satisfaction score

97.7/100

Assets administered

€ 2.5bn

No of partners

20

Challenge

You focus on business and growth. We bring efficiency.

As competition, regulatory requirements, and customer expectations continue to change at a rapid pace, financial institutions need scalable and efficient operating models. Managing operations internally often limits growth, drives up costs, and creates challenges that make it hard to adapt quickly to market demands.

Tieto Banktech combines software, specialist teams, and proven operational processes in a single integrated service model. We help financial institutions launch products faster, scale operations efficiently, improve customer satisfaction, and reduce operational complexity.

Business benefits

Why financial institutions choose our BPO services

Three key benefits for selecting Tieto Banktech as partner to manage your credit and wealth operations.

  • 1

    Accelerate growth

    Launch new products faster, enter new markets, and scale operations without increasing internal headcount or operational complexity.

  • 2

    Improve efficiency

    Optimize costs and reduce operational risk through shared platforms, standardized processes, regulatory expertise, and proven governance frameworks.

  • 3

    Enhance customer experience

    Strengthen customer loyalty through industry-leading services, specialist teams and above average first-contact resolution rates.

Customer perspective

Tieto understands the value of an exceptional customer experience, and shows how important strategic data-driven processes are when it comes to measuring customer perceptions, analyzing these perceptions, and acting on these insights to improve delivery.

Ulrika Frimmel, Brilliant Future CEO

Specialist support

A proven partner for loan, finance, savings and wealth operations

Tieto Banktech has decades of experience supporting financial institutions across the Nordic region. Our Business Process Outsourcing (BPO) services combine specialist expertise, scalable operations, and modern, evolving banking technology to help clients improve performance while maintaining compliance and control.

You can count on daily support for all your lending, financing, savings, and investment operations. Banks and financial institutions trust us to create efficient operating models while delivering rapid, smooth customer experiences.

Unlike traditional outsourcing providers, we combine software platforms and operational delivery in a single service model. This creates faster time-to-market, lowers operational risk, and makes long-term costs more predictable.

Capabilities

Our BPO service capabilities

Proven BPO services provide operational support for banks and financial institutions.

Expert perspective

Business Process Outsourcing is no longer just about reducing costs. It is about creating a scalable operating model that enables faster growth, improved customer experience, and long-term competitiveness.

Anna Boström, Head of BPO Process Development, Tieto Banktech
Business process outsourcing

Scale your financial operations

Talk to our experts about combining specialist expertise and modern technology to improve efficiency, reduce operational complexity, and scale your financial services.