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PHM Digital customer portal enables growth through better CX
PHM Group partners with Tieto Tech Consulting to accelerate digital customer portal development and multi-market deployment.
PHM Digital Portal in numbers
Global markets serviced
8
Local service firms engaged
200
Portal end users
10000000
About the client
PHM Group is one of the largest residential property services companies in Europe, operating across eight countries through a network of 200+ local companies and nearly 15,000 employees. Its customers span tens of thousands of housing cooperatives, along with the residents and boards that run them.
Opportunity
PHM Group aims to be a digital forerunner
The property management sector is undergoing rapid digital transformation. Younger customers expect seamless, digital-first experiences alongside local brick and mortar operations. To stay competitive, PHM Group set out to combine its strong local presence, built through acquisitions, with a more unified, scalable operating model, enabling more personalized and proactive services.
This vision took shape as PHM Digital: a customer portal offering real-time visibility into property management, from maintenance requests to energy consumption, alongside features such as virtual shareholder meetings. The platform needed to scale to hundreds of thousands of users across markets, while supporting local customization and integration with legacy systems inherited through acquisitions.
To bring this to life, PHM Group partnered with Tieto Tech Consulting for the initial development phase — a collaboration that has since expanded across additional markets.
Solution
Building PHM Digital with Tieto Tech Consulting: faster delivery and seamless expansion across markets
PHM Group partnered with Tieto Tech Consulting to accelerate the development of PHM Digital, bringing the platform to market in record time. The collaboration enabled the internal team to scale delivery capacity and expand the platform efficiently into new markets.
Operating a network of acquired firms, PHM Group faced the challenge of integrating fragmented backend systems while continuing to evolve the product. Tieto Tech Consulting provided flexible, on-demand expertise that augmented the internal team, enabling faster progress without the delays of traditional hiring or rigid outsourcing models.
Chosen for its strong reputation as a European digital technology partner, Tieto Tech Consulting brought both technical expertise and cultural alignment. The shared Nordic foundation strengthened collaboration, communication, and delivery consistency across regions.
Beyond development, we identified opportunities to apply AI to streamline workflows and improve internal efficiency. This led to the introduction of AI-assisted coding practices, helping accelerate time-to-value while maintaining high quality standards.
As a result, PHM Group was able to speed up its digital transformation and deliver solutions tailored to diverse market needs, supporting faster, more scalable growth across regions.
The client's perspective
PHM Digital customer portal is our flagship digital service, and Tieto Tech Consulting plays a key role in accelerating its development and helping us in scaling it into new markets. Their expertise helps us speed up development and maintain quality at scale – crucial for integrating acquired companies and delivering consistent value across all markets.
— Juha Allonen, CIO, PHM Group
Ongoing partnership
Scaling PHM Digital into a unified platform ecosystem, promoting customer-first experiences
Tieto Tech Consulting continues to support the evolution of the PHM Digital Portal as PHM Group expands its operations. Looking ahead, one of the key priorities is to build platform economy capabilities, enabling seamless integration of external property service providers into PHM’s digital ecosystem.
The goal is to create a unified, end-to-end environment where customer experience takes center stage. As PHM Group accelerates its growth across existing and new markets, Tieto Tech Consulting remains a trusted partner in shaping and scaling this vision.