Tieto Tech Consulting

Enterprise delivery partnership with FNT Software

A multi-year delivery partnership with FNT Software, providing QA, Software Development, DevOps, and L1 and L2 support services to help scale development and maintain business continuity within growing platform complexity.

Executive summary

Goals: Scaling delivery and maintaining product quality despite limited access to talent, increasing product & technology complexity, and shifting business priorities – while keeping operations stable and reducing over-dependence on any single partner over time.

Solution: Tieto Tech Consulting became FNT’s long-term delivery partner, evolving from initial project support into embedded, cross-functional teams covering QA (manual + automation), selected Software development capacity, DevOps, and L1/L2 support.

Benefits: flexible scaling, stronger QA discipline, more predictable delivery and a stronger foundation for joint go-to-market opportunities.

Services delivered: Quality Assurance (manual +automation), software engineering (selected roles), DevOps, infrastructure support, L1/L2 customer support, delivery management.

About the Client

FNT Software is a Germany-based software company specializing in integrated IT, data center, and telecommunications infrastructure management. For 30+ years, the company has been developing enterprise-grade platforms that help organizations plan, document, and operate complex physical and digital infrastructures. FNT Software serves customers worldwide across telecommunications, aviation, manufacturing, and other industries. The company’s core product has evolved over decades into a comprehensive infrastructure management suite, enabling customers to gain transparency, control, and operational efficiency across highly complex environments.

  • Location: Germany
  • Industry: Enterprise Software / IT Infrastructure & Telecom Resource Management
  • Employees: 300+
  • Website:  https://www.fntsoftware.com/en/ 

Business Challenge

As FNT Software continues to scale internationally and evolve its product portfolio, the company faced increasing pressure to accelerate delivery, ensure software quality, and strengthen operational resilience. Managing a growing number of enterprise customers while modernizing development and support processes introduced additional complexity.

The key challenges for the client included:

  • Improve time‑to‑market while maintaining reliability and product stability
  • Enhance software quality assurance through automation and modern engineering practices
  • Streamline application maintenance and reduce operational overhead
  • Ensure compliance with security, data protection, and documentation standards
  • Access high‑quality engineering expertise to support ongoing product development
  • Move toward scalable support and delivery models aligned with global customer expectations

FNT needed a reliable long-term partner to provide flexible engineering capacity, introduce quality discipline, support modernization efforts, and evolve alongside the business without disrupting existing operations. The company selected Tieto Tech Consulting among other candidates for the combination of:

  • Proven expertise in software engineering, QA automation, and managed services
  • Strong understanding of telecom, network inventory, manufacturing and infrastructure‑intensive industries
  • Ability to support both product development and operational service delivery
  • A collaborative, transparent approach to shaping solutions tailored to FNT’s roadmap
  • A shared vision for building scalable, future‑ready digital products

Solution & Business Value

The collaboration with FNT began with Quality Assurance services. Tieto Tech Consulting introduced a dedicated QA team, established professional testing practices, and gradually added automation to improve reliability and release confidence.

This initial QA engagement became the foundation of a long-term strategic partnership. As trust and domain knowledge deepened, Tieto’s role expanded beyond testing to include:

  • Development teams
  • DevOps support
  • L1/L2 service operations for selected customers.

Over time, Tieto Tech Consulting specialists became embedded within FNT’s delivery organization, contributing not only to execution but also to onboarding new engineers and transferring domain expertise across teams.

Together, the teams delivered:

  • Modernized frontend components
  • Development of a new GIS/mapping module
  • Continuous enhancement and maintenance of core platform capabilities
  • Infrastructure and operational support during growth phases.

This step-by-step evolution transformed the engagement from standalone QA support into a strategic delivery partnership, enabling FNT to:

  • Maintain product quality and release stability
  • Accelerate development through scalable, integrated teams
  • Reduce dependency on internal hiring in a constrained talent market
  • Build long-term domain knowledge within external teams
  • Extend support capability to improve customer satisfaction
  • Maintain business continuity during periods of change.

Today, Tieto Tech Consulting continues to support FNT Software across quality engineering, development, DevOps, and operations – providing a flexible, trusted delivery model that adapts to FNT’s evolving product strategy and business priorities.

In a complex enterprise software environment, continuity, domain knowledge, and engineering quality are critical. Tieto has supported us with exactly that - combining QA, development, DevOps, and support expertise in a way that integrates closely with our teams. This collaboration gives us additional flexibility while helping us deliver reliable solutions to our customers.

Markus Merz, Head of Development

Technical Details

Over the course of the partnership, Tieto Tech Consulting supported FNT across several technical domains, gradually expanding the scope of involvement as trust and product knowledge increased.

Quality Assurance & test automation

The engagement began with the introduction of a structured QA setup. Dedicated QA engineers were embedded into FNT’s product team, later complemented by automation engineers. Over time, it helped establish more systematic testing practices and reduced reliance on developer-only validation.

Frontend modernization

Tieto Tech Consulting supported the transition of legacy frontend components from Flash to modern web technologies (HTML-based stack), contributing engineering capacity during a critical modernization phase.

WebGIS / Mapping module development

In 2019, a dedicated cross-functional team was established to develop a new GIS-based module integrated into FNT’s core platform. The team delivered a proof of concept for integration with a third-party mapping provider and later implemented the full functional scope of the module. The team initially operated as a largely autonomous unit and later evolved into a hybrid structure within FNT’s organization, focusing on enhancements and maintenance.

Software engineering support

Selected backend and frontend engineers were integrated into multiple FNT product teams, contributing to feature development, maintenance, and technical improvements across the core platform and related modules.

DevOps and infrastructure support
Tieto Tech Consulting engineers supported infrastructure and deployment activities, strengthening operational stability and enabling smoother release processes. DevOps specialists worked alongside FNT’s internal teams in a shared responsibility model.

L1/L2 support

The cooperation expanded further into service delivery. Tieto Tech Consulting provides structured L1 and L2 support for selected FNT customers under a service-based engagement model, including incident handling, escalation management, and on-call availability.

Throughout the engagement, knowledge continuity and domain expertise became key differentiators, with several specialists contributing over multiple years.

Technologies & Tools

  • JavaScript frontend frameworks (Angular)
  • WebGIS / Mapping technologies (integration with third-party GIS provider)
  • REST API
  • Backend application services (FNT core platform)
  • Manual QA
  • Test Automation frameworks
  • CI/CD
  • DevOps
  • Agile delivery practices (SAFe,Scrum)
  • Azure

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