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Order processing automation increases efficiency at Greiner Bio-One
With AI-powered order processing, Greiner Bio-One automates PDF intake, cuts errors, speeds SAP entry, and scales efficiently across 20 global locations.
Client perspective
With the help of Tieto Tech Consulting and thanks to AI, we were able to significantly speed up the incoming order processing and minimize sources of error. The combination of automation and manual control gives us security and flexibility.
Marco Salzberger, Digital Transformation & SAP SuccessFactors at Greiner Bio-One International GmbH
Greiner Bio-One in numbers
Employees globally
2600
Operating locations
29
Units benefiting from intelligent order processing
20
About the client
Greiner Bio-One: an innovator in laboratory science and diagnostics
Greiner Bio-One International GmbH is a global leader in laboratory solutions, offering products in medical technology, biotechnology, and diagnostics. Its portfolio, spanning preanalytics, diagnostics, basic research, and pharmaceutical development, supports critical workflows for laboratories in more than 100 countries.
Operating through its Preanalytics and BioScience divisions, the company combines advanced technologies with rigorous quality standards to enable high-performance results. As part of the Greiner Group, Greiner Bio-One leverages a strong global presence to drive innovation and consistency across its operations.
The opportunity
An order processing workflow that hindered sales
Greiner Bio-One had to admit that its incoming order processing workflow no longer works well. As order volumes grew, handling orders received via email, often as PDFs, became increasingly time-consuming and prone to errors.
To address this, the company aimed to streamline the entire workflow to reduce manual effort, while improving data accuracy and overall efficiency.
No more PDFs. Tieto Tech Consulting creates an intelligent order processing workflow
Our team suggested building an automated order processing system built on the Microsoft Power Platform. The solution relies on Microsoft Document Intelligence Studio to extract data from incoming PDF orders and transfer it to Microsoft Azure. From there, order data is uploaded to SAP to create orders directly in the ERP system.
To ensure accuracy, the system combines automation with human oversight. When the AI model falls below an 80% confidence threshold, orders are flagged for manual review before being finalized. This step ensures the optimal balance between efficiency and compliance.
Following a successful pilot in Germany, the solution is now being rolled out in approximately 20 other locations. This global deployment is set to significantly improve processing speed, reduce manual workload, and improve customer experience.
Future outlook
One intelligent workflow creates a cascade of change across the business
By leveraging Microsoft Power Platform and Azure, Greiner Bio-One has significantly improved operational efficiency while establishing a strong foundation for intelligent process automation.
The next phase is already underway. Greiner plans to extend the solution across additional business units, enabling Customer Service teams throughout the Group to benefit from automated order processing and further streamline operations at scale.