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Tieto Tech Consulting
Modernizing core banking operations for Allianz Bank Bulgaria
Allianz Bank Bulgaria partnered with us to implement Oracle FLEXCUBE modules for mortgages and deposit lockers. The solution automated front- and back-office processes, replaced manual data handling, and centralized customer and asset management.
Project impact
Bank branches
90+
Customers served
1.3M
Core modules implemented
2
About the client
Allianz Bank Bulgaria is part of the Allianz Group, one of the leading global insurance and asset management companies that operates in 70+ countries. As a universal commercial bank, the client provides general insurance, retirement provision, mortgage loans, e-banking, leasing, and other financial services to more than 1.3 million individual and corporate customers across Bulgaria.
Business challenge
Implementing new FLEXCUBE modules to improve service and efficiency
Oracle FLEXCUBE is a holistic digital platform widely used by financial institutions to modernize their core banking systems. At the beginning of our collaboration, Tieto Tech Consulting helped Allianz Bank Bulgaria to navigate through the functionality of the system and perform simple modifications of multiple modules.
Consequently, the client decided to implement two new Oracle FLEXCUBE modules – Mortgages and Deposit Locker. Having won the bank’s trust with successfully provided consulting services, Tieto Tech Consulting was selected as its key IT partner for the upcoming project which had to tackle the following challenges:
- Enhance customer experience by streamlining safe deposit and mortgage services
- Boost operational efficiency and employee satisfaction by automating manual front and back office tasks
- Improve process transparency and break down cross-departmental silos
- Substitute the use of voluminous Microsoft Excel spreadsheets with centralized and efficient data management
Solution
End-to-end automation across mortgage and deposit operations
Tieto Tech Consulting worked closely with Allianz Bank Bulgaria to define business and technical requirements, scope the implementation, and deliver new Oracle FLEXCUBE modules to modernize core banking operations.
Business value
Driving efficiency, customer satisfaction, and scalability across core banking
By implementing and configuring Oracle FLEXCUBE Mortgages and Deposit Locker modules, Tieto Tech Consulting enabled Allianz Bank Bulgaria to improve customer service and streamline operations across 90+ branches.
Automation of front- and back-office processes resulted in:
- Reduced manual effort and operational overhead
- Improved employee satisfaction
- More efficient and scalable day-to-day operations
Enhanced customer experience enabled:
- More flexible mortgage and deposit services
- Reduced need for physical branch visits
- Faster, more convenient service delivery for customers
Accurate and centralized data management ensured:
- Centralized and consistent data across systems
- Improved accuracy and reduced risk of human error
- Better visibility into operations and customer data
Improved transparency and asset management provided:
- A 360-degree overview of vault assets
- Improved security and access control
- More efficient management across branches
Automated customer communication enabled:
- Automatic generation of rental and expiration alerts
- Streamlined communication with customers
- Reduced manual effort for bank employees
Foundation for future transformation:
Following successful implementation, Allianz Bank Bulgaria continues to collaborate with Tietoevry on further FLEXCUBE initiatives, including:
- Implementation of the Relationship Pricing module
- Development of personalized offers, discounts, and loyalty programs
- Preparation for full-scale core banking modernization