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Tromsø municipality saves one FTE with automated case processing
Tromsø municipality has transformed its case and document management by deploying Public 360° in the cloud. Through automation of key workflows and seamless information flow, the municipality has significantly reduced manual work, increased operational efficiency, and freed up valuable resources for higher-value tasks.
Summary
Tromsø municipality has modernized its case and document management with Public 360° in the cloud, saving the equivalent of one full-time position through automated processing.
The challenge
Manages large volumes of documentation and complex case processes across departments
Parts of the workflow—particularly related to housing loan applications through the Norwegian State Housing Bank—were previously manual and time-consuming.
Caseworkers had to print documents and send them for manual registration, creating inefficiencies, delays, and risk of errors. At the same time, the municipality needed more flexible and standardized processes to support collaboration and remote work.
The solution
Tromsø Municipality implemented Public 360° as a cloud-based platform
This is a platform for for case management, records management, and document handling. The solution integrates with external systems, including the Housing Bank’s application portal, enabling automated document capture and processing.
Standardized workflows and browser-based access allow employees to work efficiently regardless of location. The solution is widely used across administrative units and is now being rolled out to additional sectors, including health and education.
For citizens, this translates into faster processing times and more predictable public services
- One full-time equivalent saved through automation of housing loan case processing
- Significant reduction in manual tasks and duplicate work
- Faster and more efficient case handling
- Improved data quality and reduced risk of errors
- Flexible working environment with secure access from any location
Quote
– The Startskudd solution works exactly as we want it to. Automation has removed a significant amount of manual work and made our case processing more efficient.
A scalable foundation for continued digitalization
With Public 360°, Tromsø municipality has established a scalable foundation for continued digitalization. Automation, cloud technology, and emerging AI capabilities are driving more efficient operations, stronger compliance, and greater transparency in public administration.