In addition to providing quality and reliability, Wärtsilä expects its partners to be capable of ingenious service-oriented thinking, reinvention, flexibility and the creation of new ideas.
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Wärtsilä and Tieto began working together with capacity services, covering SAP infrastructure and critical information systems in 2010.
"The collaboration with Tieto has been excellent. Flexibility was an important reason to continue our work together," Kumpulainen says in summary.
Wärtsilä utilises several partners. Tieto’s role has continued to increase over the course of the project, and Kumpulainen sees Tieto as an important partner for the future. Regarding the new agreement period, Kumpulainen expects proactive efforts to create new ideas alongside genuinely flexible and high-quality service capacity.
Scalable capacity for changing business needs
The Tieto cloud server capacity solution, delivered as a cloud service within the scope of the new agreement, is an important enabler for Wärtsilä.
"The role of IT is growing constantly. The benefits of scalable capacity come to the fore when rapid changes are required," Kumpulainen says.
Wärtsilä has operations in over 200 cities and municipalities in 70 countries. The company’s maintenance operations are handled by the company’s own employees, so the maintenance network is also extensive. Wärtsilä’s IT organisation employs 230 people. The company has approximately 100 employees in Finland, 70 in India and 40 in China.
"Naturally, a company operating on such a global scale might face sudden capacity needs in any corner of the world. What’s more, corporate restructures, for example, may change situations within the company very rapidly. However, the most crucial need for flexible capacity is presented by the emergence of business-related needs in ever-shortening cycles. This means that we need to keep trying out varying alternatives and to be able to set up new arrangements quickly," Kumpulainen says.
Meeting core needs through observation
As a new area of cooperation, Tieto’s UI experts delved deep into Wärtsilä’s new business needs by monitoring field service work on ships and at power plants.
"This demonstrates Tieto’s desire to understand our needs. We strive to enhance field service work and utilise IT in connection to it. It is important for our key partners to see for themselves what could be done better on-site," notes Kumpulainen.
In fact, in Kumpulainen’s mind, field service is a good example of how work efficiency can be increased by utilising real-time connections, thereby providing better services to the customers, too.
Customer benefits from internal services and analytics
In the coming years, it will be important for Wärtsilä to also enhance the service-orientation of its internal IT offering and improve cost-efficiency.
"In the future, I expect us to have more IT services for utilising information technology in our own business activities. We are seeking to increase our operational efficiency by extending the use of internal systems and services to our customers and other interest groups," comments Kumpulainen.
Kumpulainen sees the increased significance of analytics as one of the trends of the future."By utilising the information received from customers, we can consider our business operations and the service ideas offered to customers in an entirely new way."