Helsinki Region Transport is a brave pioneer in public transportation

Helsinki Region Transport (HRT) began the renewal of its new ticket and information system six years ago. The intention is to update the current travel card system. At the same time, HRT will adopt an integrated information system. Tieto will produce and deliver a unique service package in collaboration with its partners. Customers will get to enjoy the new services in 2015.

Why do you want to adopt a new comprehensive system?

“In order to improve customer service and ensure the flow and safety of transport,” says Group Director Risto Vaattovaara, who continues:  

“Public transportation emissions will be reduced by using traffic light advantages, which will also generate financial savings.”

With the innovative system, passengers will receive better information before and during their journey as public transport makes the transition to real-time communication.

“We need a new and developed service-centric ticket system which will offer flexible development opportunities in the future,” Vaattovaara says.

The way in which the new system enables comprehensive city solutions is interesting. If required, it can be connected to the city’s other smart traffic solutions.

Both Vaattovaara from HRT and Development Director Teemu Vähäkainu from Tieto agree the system is technologically unique and challenging.

Open architecture enables flexible development

The new service package is an entirely integrated ticket and information system founded on an open architecture. It is also service-centric, which means that the package is founded on individual service components.

“For example, if we want to remove or replace a reporting dongle, we won't have to change the whole system. In addition, the open architecture and service-centric nature enable flexible development and the introduction of new functionalities to the whole system,” explains Vaattovaara.

Vähäkainu from Tieto describes the forthcoming package as user-friendly and reliable. It must be able to function in Finland’s demanding weather conditions.

Self-service readers are equipped with touch screens and a soundcard, and they can also be used while wearing gloves.

The information system provides HRT with valuable planning data for developing public transportation. It also enables the development of new innovative services, such as the transmission of personal service announcements.

“If someone is travelling to the airport, he or she could, in principle, be sent information about flight schedules,” explains Vähäkainu.



Teemu Vähäkainu
Head of Intelligent Transport Systems