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Gran municipality puts citizens first with more efficient case management
Efficiency has improved, and finding the right information takes less time—resulting in more satisfied citizens.
Gran municipality, in a region of Norway, has taken a significant step into the digital future with a new approach to case and records management. Moving to the cloud-based Public 360° solution and integrating it with eArchive 360° has delivered clear benefits for both employees and citizens.
A digital shift to the cloud
At the start of 2022, Gran municipality faced an important transition. Moving from a traditional on-premise Public 360° solution to Public 360° Online was a key step in modernising their records management. But the change was not only about technology—it also transformed how employees work with cases and archives in their daily tasks.
A smarter way to access information
The breakthrough came with the integration of eArchive 360°. Tietoevry’s case and records management experts introduced a solution where archived data could be accessed directly within the municipality’s existing system.
This gave employees fast and easy access to critical documentation—speeding up case handling while freeing up valuable time for records management.
Seamless implementation and fast adoption
The Public 360° team at Tietoevry ensured a smooth implementation, combining system integration with user training. Running these in parallel enabled a fast and efficient rollout—exceeding expectations for everyone involved.
Efficiency has increased
Delivering value back to citizens
When asked how the new solution has impacted the value delivered to citizens, the answer is clear: Efficiency has increased, and employees can find the information they need faster. This leads to quicker case handling and more satisfied citizens. At the same time, workflows have become smoother, helping the municipality operate in a more user-centric way.
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Easy adoption
Users quickly embraced the solution, with minimal need for training thanks to its intuitive design.
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Time saved through user synchronisation
Records management teams save time by easily synchronising user information.
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Accurate access control
Enables precise access management, ensuring employees only see the information they need.
About Gran municipality
The municipality has approximately 13,500 residents and around 1,080 employees, of which 250 use Public 360°. By modernising its digital solutions, Gran municipality is improving how it serves both citizens and employees.