Customer story
Lillestrøm municipality uses artificial intelligence to ensure transparency
Tieto is helping multiple Norwegian municipalities harness the power of artificial intelligence to protect the privacy of citizens.
Challenge
Handling a growing volume of sensitive documents
Lillestrøm municipality published a number of highly personal sensitive information after an error. To prevent a new leak, they have now a very special new "employee". The municipality contacted Tieto for support.
Solution
Archive Inspector to help
Lillestrøm municipality now now a very special new "employee" to prevent the leaks. Together with Tieto and some other municipalities, they developed a system called Archive Inspector. This system uses artificial intelligence (AI) to check documents. Sebastian Reichmann, Head of AI and Insight at Tieto, says that it is almost impossible to avoid mistakes with today's manual quality assurance.
The municipality has been using the Archive Inspector since the start of 2023, and the experience so far has been good. Tieto has already piloted the Archive Inspector in health information. According to Reichmann, in the long run, they want all municipalities and other public bodies with services of Tieto should be able to use AI in this way.
Public 360° Built-In Intelligence - for a sustainable AI adoption into the heart of our systems
"We are very satisfied with the Archive Inspector integration in Public 360° and feel that it gives us extra security. It makes us ensure that we have really done everything we can to protect the privacy of our citizens," says Synnøve Standal, Head of the Documentation Center in one of the larger municipalities in Norway, Lillestrøm municipality.
Data and artificial intelligence will fundamentally change the way we work and collaborate in the future. Public 360° is already building the assets for sustainable AI adoption today. With our industry knowledge and close customer cooperation, we have identified a roadmap for the use of AI capabilities in different areas of our case and archive management system.
Built-in intelligence within our standard solution now supports public organizations in establishing a new best practice for handling sensitive and personal information.
We call it 360° Archive Inspector - read more about how we use AI to protect privacy.