Tieto Tech Consulting
ASFINAG's mobile app automates incident management on roads
An app for handheld devices improves ASFINAG’s processes for alerting, coordination, and documentation during incidents on Austrian highways.
About the client
ASFINAG plans, finances, builds, maintains, operates, and tolls Austria’s highways and expressways.
ASFINAG is Austria’s state-owned motorway and expressway operator. Funded through a user-friendly toll system, the organization is committed to enhancing road safety, optimizing traffic flow, and strengthening business connectivity. ASFINAG aims to make Austria’s roads among the safest in Europe, with ambitious targets for the reduction of road fatalities, injuries, and accidents.
Opportunity
ASFINAG’s incident managers are responsible for ensuring safety on Austrian roads every day.
To make their work more efficient, the company wanted to provide its employees with a modern app for tablets and smartphones that would provide optimal support for alerting, coordination, and documentation. With a new app, the company needed to achieve the following:
- Seamlessly integrate the new app with its systems. Connection to existing systems and ongoing enhancements (such as Cooperative Intelligent Transport Systems integration)
- A focus had to be made on accessibility and ensure that the app complies with the requirements of the Federal Disability Equality Act. Fully compliant with legal accessibility requirements, ensuring usability for all incident managers
- Other challenges included connecting multiple interfaces and gradually expanding app functionality. Optimized alerting, coordination, and documentation to ensure greater safety on Austria’s highways and expressways
Solution
ASFINAG, together with Tieto Tech Consulting and moPS GmbH, implemented a forward-looking product tailored to ASFINAG’s needs.
The road incident management application provides incident managers with access to relevant real-time data anytime and anywhere. They can get an up-to-date overview of the situation and recommendations for action. Functions such as alerting, coordination, and cross-organizational communication are seamlessly integrated.
Key success factors of the project:
- Consistent data availability via integration with ASFINAG systems.
- Gradual feature expansion and replacement of the legacy solutions.
- Dynamic project model – clearly defined release cycles ensure continuous development with maximum business value.
- The application helps to generate automated incident documentation and is available on tablets and smartphones, helping incident managers improve their efficiency and response speed.