Financial services industry insights
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Trust in banks has taken a knock. How do you rebuild that trust and promote superior customer service that encourages loyalty? Sami Uski argues the case for customer centricity in an increasingly competitive market.
We examine how co-creation is helping us to work better with our clients to nail down the value that they want to achieve. By enabling us to deliver realistic project expectations and include all stakeholders in the early stages of decision making, we can ensure success.
Asking the right questions during a project is essential to its success. Katarina Segerståhl considers why we should all draw on our inner field researcher to probe stakeholders so we can really understand how things work.
Core transformation is essential as a way of improving operational flexibility and engaging with customers. Niklas Jansson tells us about the need for a proven, flexible, customer-centric core and service-oriented architecture.