Customer Experience Management consulting

Learn more about our CEM services and solutions.


Customer Experience Management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. A successfully implemented digital CEM pays for itself and sharpens your competitive edge by accelerating revenue, maximising business intelligence usage and optimising operational efficiency.



Mikko Leinonen
Head of Customer Experience Management
Erik Nyré
Head of CEM Consulting