Customer Experience Management consulting

Learn more about our CEM services and solutions.

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Customer Experience Management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy. A successfully implemented digital CEM pays for itself and sharpens your competitive edge by accelerating revenue, maximising business intelligence usage and optimising operational efficiency.

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Mikko Leinonen
Head of Customer Experience Management
+358207267785
Erik Nyré
Head of CEM Consulting
+46727326169