Philosophy

Ground-breaking innovations are discovered when viewpoints, industries and cultures collide. Putting ideas quickly into the spotlight speeds up innovation.

  • Tieto Experience Hub establishes a transparent environment to discover new business models and concepts in the sweet spots between industries.
     
    We have a long history and deep-rooted expertise in different industries. Today we bring our clients around the same table to create entirely new business concepts around strategic topics. The XHub nurtures design talent and leverages transparency as a tool to accelerate innovation by facilitating real-time dialogue with consumers and the larger audience. 
     
    Join the XHub and visibly stand out as a forerunner in changing perspectives.
     


Customers

Tieto to develop new digitally empowered customer experience for FOREX Bank
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Tieto to develop new digitally empowered customer experience for FOREX Bank
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FOREX Bank has chosen Tieto for developing and renewing the customer experience in their digital channels. The solution includes a new interface for the internet bank and a mobile bank with full retail online banking service. The new delivery will give FOREX Bank a modern it-environment and a complete end-to-end banking solution delivered as a service. The new contract complements Tieto’s current core banking installation which has been used by FOREX Bank for seven years.

The first stage will entail a new retail online banking service including a new web and a mobile solution. By spring 2015, FOREX Bank should have a completely new digital banking experience in place.

- With our new solutions we will further strengthen the banking part of FOREX Bank’s proposition in Sweden, as well as supporting our market-leading position in travel money in the Nordic region. Tieto is consistently delivering good quality in our core banking solution. This made them our first choice when we wanted to refresh and renew the customer experience in our retail banking services, says Thomas Högväg, acting CEO at FOREX Bank.

- Competition in the Nordic banking sector in optimizing the customer experience will accelerate in the coming years. If customers don’t get rewarding experiences every time they interact with an organisation, they will look for other alternatives. We are pleased to be chosen as partner for FOREX when they renew their digital channel experience. This is also a selected growth area for Tieto, says Per Johanson, Head of Financial Services, Tieto. 

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So you've run a hackathon. What next?
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So you've run a hackathon. What next?
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At the time I wrote my last blog, Lessons in Innovation from the Fazer Food Services hackathon, Fazer Food Services and Tieto had just wrapped up CXHack Fazer after a weekend of frantic innovation. The event was a huge success, and we were all in high spirits - the quality of the submissions had surpassed our expectations and we'd found some brilliant new perspectives on our industry and business model.

There was just one unanswered question: what next? Quite a lot, it turned out! Most notably, we've actually started running a pilot of the winning solution in two of our restaurants. So, after just two months, we've made great progress in using the hackathon model to create value for our business.

Here's a look back at our journey and how we reached this point.

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Choosing to run a pilot
As I discussed last time, Fazer Food Services really had no idea what to expect from our hackathon. It was a totally blank canvas for us to experiment with a new way of working, and I personally thought there was about a 50-50 chance of the event actually producing something we could use further down the line.

So, when Better Now won CXHack Fazer with their smart feedback solution, we found ourselves with a fantastic idea on our hands and zero plan in place for our next steps.

Nonetheless, we felt compelled to develop the concept further. With Tieto's help, we set about quickly turning it into a working solution that we could trial in real-world locations.

Not long afterwards, on April 11th, the pilot kicked off at two venues: the Aalto University campus restaurant and the Tieto restaurant. It'll run for three months, and we'll be watching carefully to see how the solution is received by both our customers and our staff.

These ideas hold enormous potential for us. Contract catering is all about making a lot of different people happy, but traditionally we've only been able to gather feedback through intermittent questionnaires and focus groups. Having this high quality data available in real time could make a genuine difference to how we manage our customers' experience, says Simon Panelius, VP, Operational Development, Fazer Food Sevices Oy

Monitoring and measuring
Compared to the average pilot, our process has been a little out of the ordinary. Most organisations will wait until they have a finished solution ready before they carry out a real-world trial, whereas we're still changing ours as we go. Also, we're not just testing whether the solution meets our expectations or not - we're still exploring, with an open mind, how it can create value. Already, early data from the pilot has taught us plenty about the factors that influence response rates, as well as given us some ideas as to how we can make the feedback useful to Fazer Food Services as a whole. We're also looking forward to speaking to our staff about the solution and whether it makes their lives easier or not, and if there's scope to make the feedback more meaningful to them.

Once the pilot is over, we might decide to roll the solution out to other locations. It might even find a permanent home in some of our restaurants. Right now, though, we're still learning, and we're still excited about the possibilities and opportunities.

Driving a cultural change
Moving so quickly from a concept to a pilot has, of course, been a major departure from the way we normally work at Fazer Food Services. As a large organisation, we're simply not used to this level of speed and agility, and our people have had to adapt to a totally new methodology practically overnight.

However, it's also been amazing to see how much enthusiasm and support the idea has generated throughout the business in such a short space of time. It's spread from team to team and inspired a huge number of people to contribute their own great work to the project.

To my mind, this really highlights the wider value of CXHack Fazer and how the hackathon model can help drive a cultural change in an organisation.

All in all, it's been an exciting journey so far. And who knows what else the pilot - or, potentially, the next hackathon - might bring in the future?

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Virtual experience of the most secure data centre in the world
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Norway`s market leading data centre provider Green Mountain selects Tieto XR Lab and Teatime Research to create an immersive virtual experience.
Virtual experience of the most secure data centre in the world
Norway`s market leading data centre provider Green Mountain selects Tieto XR Lab and Teatime Research to create an immersive virtual experience.

Green Mountain is a data centre company specialized in delivering high-end data centre services to demanding enterprise and wholesale customers around the world. During this year Tieto Enhanced Reality team has been working with Green Mountain to design the first virtual experience which will enable the customers to visit the data centre without having to travel there. 

The tour features overview of the key benefits of Green Mountain, and Norway as the country to host their data centres. It provides the unique opportunity not only to visit all the strategic locations inside the data centre and learn about its setup and operations, but also to experience the potential expansion capabilities. The tour is developed by a Helsinki-based company Teatime Research, which is specialising on advanced virtual reality solutions. The scenes were captured in full 3D by using various imaging methods, ranging from photogrammetry to 360 images. The unique combination of captured data with 3D models and digital augmentations allows to provide highly realistic immersive presence experience.

Immersive experience to drive engagement 

“Green Mountain are the frontrunners in the Norwegian data centre business and we seek to be the opinion leaders in using new exciting technology. Virtual reality is going to be a valuable tool and a revolutionary marketing- and communication platform for us. By designing this virtual tour of our data centres we can create a unique experience and present our sites in an interactive way to new clients without them actually needing to visit our data centres physically. You can feel like you are walking inside our high-security underground data centre from the comfort of your own office or even home”, says Svein Atle Hagaseth, CSO, Green Mountain.

Being one of the world's most advanced data centres, Green Mountain seeks to attract global clients from around the world. The virtual tour is meant to provide the first impression to the potential clients and partners, and speed up the decision making process as well as the onboarding of the new clients. 

“The immersive technology is past the point where it was acknowledged purely for the entertainment value, it can deliver concrete business results, by connecting people and brands in a more emotional and meaningful way. I am so impressed with the unique setting and security standards of DC1-Stavanger, that it felt to be the perfect data centre to turn into the virtual experience. Its remote location is one of the strategic advantages it has, yet making it a long journey for potential clients from outside Scandinavia. An approach selected for the Green Mountain data centres makes the experience feel incredibly realistic, leaving the impression of really having been there but without the need to travel. The tour will be used worldwide to represent the brand directly, and by partners” comments Ksenia Avetisova, Head of Enhanced Reality Lab in Tieto. 

On May 1st the virtual tour is available for the visitors at DCD Enterprise in New York, USA. It currently takes visitors to the DC1-Stavanger, located in the ex. Nato storage facility inside the mountain. During the summer the experience will add the second data centre - DC2-Telemark.  

For further information

Svein Atle Hagaseth, Chief Sales Officer, Green Mountain
sah@greenmountain.no
Tel: + 1 416 518 7105

Silje Stensland, Marketing and Media Coordinator, Green Mountain
silje.stensland@greenmountain.no
Tel: + 47 922 65 803

Ksenia Avetisova, Head of Enhanced Reality Lab, Tieto 
ksenia.avetisova@tieto.com
Tel: +358 46 8114913

About Green Mountain
Green Mountain AS design, build and operate high security, robust wholesale colocation data centres. Green Mountain currently have two data centres in Norway with plans to develop in other regions. The data centres operate on 100% low-cost renewable power and use free cooling to create unique power efficiency.

The data centre near Stavanger (DC1-Stavanger) is built deep inside a mountain in a former high-security NATO ammunition store. The data centre in Telemark (DC2-Telemark) is in the ‘cradle of hydropower’ with multiple local hydropower plants. We are one of the largest operators in the sector in Norway with clients in finance, IT, government, oil and gas and others. www.greenmountain.no  

 About Tieto & Enhanced Reality Lab 
Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. 

Tieto Enhanced Reality Lab, part of Tieto Data Driven Business startup, is aiming to explore the opportunities in the new tech space. It provides methodology to identify the needs of customers and business, innovating services to support organisations in reaching strategic goals. The XR Lab opens doors to the growing ecosystem of partners, offering quick Proof-of-Concept projects to prototype and validate ideas quickly, as well as to deliver fully integrated solutions that both raise the efficiency of business operations and uncover the next level of customer experience. www.tieto.com/xrlab

About Teatime Research
Teatime Research is a virtual and augmented reality studio with a passion for emerging technologies. Teatime Research delivers products and services for virtual and augmented reality, with strengths in special know-how and expertise in user experience design. Located in Helsinki, Finland the team has many years of experience working in mixed reality projects. http://teatimeresearch.com

 

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Community based innovation won the Intrumhack challenge
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Intrum organized a hackathon in collaboration with Tieto, IBM and Nordic Finance Innovation to create innovations to improve individual consumer’s financial wellbeing.
Community based innovation won the Intrumhack challenge
Intrum organized a hackathon in collaboration with Tieto, IBM and Nordic Finance Innovation to create innovations to improve individual consumer’s financial wellbeing.

Intrumhack took place on April 11-12 in Espoo, Finland gathering participants from education institutions, startups, SMEs and other organisations. During the 32-hours long hackathon, the teams had the possibility to develop and demonstrate their concepts in a professional environment. They had access to real data from Intrum and the expertise of mentors from several partner organizations and international universities.

The 12 teams came up with unique ideas that utilized the visualization of data, cloud analytics and artificial intelligence technology, mobile apps, chat bots and other technologies. All of the teams used the data in a creative way and developed intuitive, customer-centric solutions.

The winning team IMMIT - a group of four international students and first-time hackathon winners - developed a concept around building a digital support community for people in the similar financial situation. The solution included features like personalized payment plan, financial advisory and a chat function. The team had representatives from three different nationalities: Dutch, Finnish and French.

"We realised that debt is more than money. It has impacts in every aspect of live, and most strikingly, makes one feel frustrated, and finally, depressed. Peers and support groups can have tangible difference in life quality, and hence getting back on track with financials. Our application has four key features that each has their own purpose. The possibility to get support from peers is what makes this one so special and so effective”, team IMMIT comments.

Two out of three additional prizes were collected by Team Phoenix, whose innovative concept demonstrated both advanced technical implementation and feasible business case. Tieto awarded the team with a EUR 2000 prize and IBM awarded the team with a coaching session in the IBM Cloud Garage in Copenhagen to take the concept further. Team Bite created a reward program-solution dedicated for youth and was awarded a prize by Nordic Capital - tickets to the exclusive Singularity University Summit in Stockholm later this year. Nordic Finance Innovation also gave all participants a copy of “Digital Human”, the latest book by Chris Skinner.

New solutions to develop consumer’s financial wellbeing

Intrum now plans to test and develop the concepts further, demonstrating how Intrumhack represents an important step in Intrum’s journey to become more customer-centric company. The hackathon is just one of many initiatives aimed at driving digitalisation and innovation at Intrum. As the market-leading credit management company, it has both the opportunity and responsibility to change the way people perceive credit management.

"We need new solutions and ideas to develop our business. This hackathon proved to be a great concept for bringing out and demonstrating new ideas and out-of-the-box thinking," said Louise Karlander, Head of Innovation, Intrum.

“Intrumhack is one of the best examples of open innovation events. It offered opportunities for rapid learning, building partnerships and boosting the digital transformation. We have also tested a new approach to facilitate ideas sharing and early validation - teams practiced pitching their ideas to fintech professionals and got feedback ahead of the final pitch to the jury during the second day.  This has challenged the teams to clearly indicate customer value in their concepts in addition to outlining the technological innovation they offered,“ comments Ksenia Avetisova, Strategic Innovation Lead, Tieto Experience Hub.

Intrum chose Finland to host its first hackathon, as the country’s strong startup and innovation community offers a fertile ground for new innovations.

For further information
https://campaigns.tieto.com/intrumhack

Louise Karlander, Head of Innovation at Intrum Group
Tel: +46 73 633 32 83

Ksenia Avetisova, Strategic Innovation Lead, Tieto Experience Hub
Tel: +358 46 8114913

About Intrum

Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 8,000 dedicated and empathetic professionals who serve around 80,000 companies across Europe. In 2017, pro-forma revenues amounted to SEK 12.2 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange. For further information, please visit www.intrum.com   

About Tieto

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. www.tieto.com

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Intrum calls for innovation to ensure financial wellbeing of European consumers
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Intrum is organizing a hackathon in partnership with Tieto to create innovations to improve individual consumer’s financial wellbeing.
Intrum calls for innovation to ensure financial wellbeing of European consumers
Intrum is organizing a hackathon in partnership with Tieto to create innovations to improve individual consumer’s financial wellbeing.
The market-leading credit management company, Intrum, has wide-ranging expertise in debt collection services across multiple European markets. This provides both the opportunity and responsibility to set new standards and change the way people perceive credit management.
 
Over the course of the two-day hackathon event in Espoo, Finland on April 11-12 this year, participants from education institutions, startups, SMEs and other organisations will create new concepts for managing personal finance.
 
- Today we launch a call for teams to hack the future of financial wellbeing with us. Consumption patterns are changing with digitalization, allowing for a wide variety of payment options. The 2017 European Consumer Payment Report indicates that as an increasing share of Europeans are willing to buy goods and services on credit, they also put themselves at higher financial risks. Having surveyed more than 24,000 European consumers, we see that these trends have a substantial impact on today’s society, says Mikael Ericson, President & CEO of Intrum

Tackling the challenge with data science and innovations

The challenge that participants are asked to solve together is not an easy one. Intrum believes that by combining forces with innovators from outside of their own industry allows for a great opportunity to create unique digital customer experiences and innovations that support financial wellbeing of citizens across multiple nations. Partners like Tieto - the leading Nordic software and services company - and others, are important to allow for an optimal setting for challenge participants. 
 
Teams participating in the hackathon will get access to the required material for the first time, and will be equipped with the latest technology and tools, customer insight and mentorship to bring their ideas to life. 
 
The hackathon is supported by Tieto Experience Hub, which is Tieto’s strategic innovation program, focused on cross-industry collaboration, design thinking and customer-centricity. Over the past years, Tieto XHub has co-created several open innovation programs including hackathons with customers like Elo, Fazer Food Services, Cargotec and UPM.
 
- IntrumHack sets out to solve one of the top challenges our society is facing - the future of financial wellbeing. Attitude to money has changed drastically since credit cards have replaced bills and coins in our wallets. Digital money is invisible and easy to spend, forgetting all the limits might lead to financial trouble. The challenge is vast, and fascinating at the same time. The commitment of Intrum to co-create radical and innovative concepts is clear - the data provided to selected teams has never been available publicly before. Combined with cross-disciplinary knowledge from the team's, open data sources and AI algorithms it is meant to explore the opportunities that lie beyond our current grasp, shares Ksenia Avetisova, Strategic Innovation Lead and CXHack concept owner at Tieto XHub.  
 
The hackathon in April is just one of a number of initiatives, internally and externally, aimed at driving digitalisation and innovation at Intrum, and further cementing Intrum’s position as the undisputed market leader. 
 
For further information, please contact:
Annika Billberg, Chief Brand & Communications Officer, Intrum 
Tel: + 46 70 267 97 91
 
Ksenia Avetisova, Strategic Innovation Lead, Tieto 
Tel: +358 46 8114913

 

http://intrum.com/intrumhack

About Intrum 

Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 8,000 dedicated and empathetic professionals who serve around 80,000 companies across Europe. In 2017, pro-forma revenues amounted to SEK 12.2 billion. Intrum is headquartered in Stockholm, Sweden and the Intrum share is listed on the Nasdaq Stockholm exchange. For further information, please visit www.intrum.com  

About Tieto
Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. 
www.tieto.com 

 

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Toolbox

We have four main tools in the X Hub toolbox. With these tools, we device a personalised innovation agenda proven to bring value to your business.

  • BIZ // X-industry workshopsBIZ // X-industry workshops
    Half-day hands-on business innovation workshop that brings multiple stakeholders together to produce a high-impact concepts. Facilitated by XHub experts and invited
     
    DSGN // Design projectsDSGN // Design projects
    World-class team to make your new business concepts come to life through cutting-edge design. Visibility and validation with customers through Tieto XHub social engagement platform.
  • TECH // Hackathon factoryTECH // Hackathon factory
    Tieto CEM and Industrial Internet come together with start-ups and tech & design community to find new solutions in agile hands-on rapid prototyping marathons.

    LRNG // X Hub expeditionsSTRG // Digitalization canvas
    Strategic communication tool, including global trends, research analysis, field study and modelling of opportunities. Innovation concepts roadmap & pilots overview.
     

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