The Chatbot Revolution - Why customers will drive the rise of digital assistants in Banking
Automated digital assistants, or chatbots, provide the answer to delivering the customer service levels that digital natives expect for cost-effective, efficient 24-hour support. Estimates suggest the average cost of a customer transaction via phone is around $2.50, but the same digital interaction would be around $0.17.
Interested in learning more? Download the whitepaper The Chatbot Revolution