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Make your business smooth with Microsoft Dynamics 365 Customer Engagement

Our mission is to improve your customers' experience during the entire customer journey with user-friendly tools.

Using familiar Microsoft tools to improve your customers' experience and service journey

A 360-degree view on your customer's data and focus on user experience will make your customer journeys great for both customers and employees.

We bring your end-users easy-to-use tools for multi-channel customer service, sales and marketing using Microsoft Dynamics 365 Customer Engagement technologies. Sharing and making use of data efficiently through a joint platform and integrations enables your organization to focus on what's important: your business and customers.
 
We help you with deployment projects, mapping customer journeys, user experience design, integration and migration projects as well as process consulting. Digitalizing work does not have to be a pain in the…. We are delighted to be your partner in helping you serve your customers and developing tools for the digital era. We combine design thinking with a strong business and customer focus and outstanding technical competences.
 
We are a part of Tieto Customer Experience Management (CEM) business unit. CEM's approach to customer experience is business- and design-driven and technologically agnostic. We collaborate with our network of specialists from all areas of holistic customer experience and end-to-end solutions.

Salla Hurnonen

Head of Dynamics 365 Customer Engagement, Tieto CEM

Need help with designing your future business, aligning your processes with your customer journeys or finding the right tools to reach your targets? We're here for you!

Business and process consulting

Need help with designing your future business, aligning your processes with your customer journeys or finding the right tools to reach your targets? We're here for you!

Unsure about whether your digital tools are in tune with your users' or customers' other daily routines and preferences?

Let's have a look together!

Design and user experience

Unsure about whether your digital tools are in tune with your users' or customers' other daily routines and preferences? Let's have a look together!

So what about implementing these tools and solutions and getting them to work smoothly end to end? No probs - let us do the magic!

End-to-end solutions

So what about implementing these tools and solutions and getting them to work smoothly end to end? No probs - let us do the magic!

Key technologies

Dynamics 365 Customer Engagement

Customers deserve to be known, understood and served as well as possible. Our way of working will ensure this will happen. The Dynamics 365 for Customer Engagement solution provides modern technical tools for creating a holistic picture of your customers, enabling your business to serve them at the right time and in the right way.

Power Platform

Customer understanding is more and more about data, and usually all this data is stored in different solutions. With Power Platform’s capabilities you can collect necessary customer data from these sources and provide it to the right users at the right time through pixel perfect UI.

Microsoft AI & Data analyst

Let the tireless AI work 24/7 for you so that you can serve your customers in best possible manner. All the needed data can be brought together for AI and you to get a holistic view of your customer.

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