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Customer experience management

From seamless user journeys to personalised communications – unlock your business' potential with outstanding customer experience (CX).

Superior digital CX across all channels

Today's customers push companies to react and adapt – making customer experience paramount. We help to build and develop a superior and holistic digital customer experience.

Jaakko Hartikainen

Head of CEM

Our expertise

Commerce

Respond to changing customer needs and provide service around the clock with digital commerce.

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Digital customer service

Improve your efficiency and exceed your customers' expectations with personalised, omni-channel customer service experiences.

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Marketing Science

From customer data liberation to personalised offers and experiences.

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Employee engagement

Building superior customer experience requires engaged employees.

Digital content management

How you manage your digital content affects the experience you are offering to your customers.

In the spotlight

Customer experience management study

Discover the maturity of customer experience management in the Nordics.

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Data for excellent customer experience

Relevant data is the currency of business, enabling management to achieve measurable results.

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A new age of digitalisation

What can future consumers expect from a smarter society?

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The chatbot revolution

Can chatbots provide the answer to delivering a new level of customer service?

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Lessons from the hackathon

How easy is it to disrupt any marketplace?

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