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Customer experience management

Unlock your business' potential with superior digital customer experience.

Become customer-centric

Today's customers push companies to react and adapt – making customer experience paramount. We help to build and develop a superior and holistic digital customer experience.

Jaakko Hartikainen

Head of CEM

In the spotlight

Tieto CEM and Meridium joining forces

Technological evolvement and user expectations are reshaping organizations’ future.

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Incredible India and breaking the hierarchy

We all wear different glasses when looking at the world. That's something we need to take into account when driving paradigm level change.

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How to drive paradigm level change? Our learnings and one crucial breakthrough innovation

Driving paradigm level change can be amazingly inspiring and quite scary at the same time.

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Predictive Marketing Adds Value to Many Business Processes

Predictive marketing is quickly becoming a mandatory requirement for all CMOs.

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Customer experience management study

Discover the maturity of customer experience management in the Nordics.

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Our insights

Jaakko Hartikainen / 2.7.2019
Management paradigms in a nutshell
Frederic Laloux’s book Reinventing organizations has been the main source of inspiration for this blog and the ideas here are reflecting the 5 evolutionary organizational stages described in the book.
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Management paradigms in a nutshell

CEM teams

Advisory

Our customer experience experts help you transform digital opportunities into growth.

Design

Our Design Studio helps you build better CX with Service, Interaction and Visual Design.

Get to know us

Agile development

Utilizing agile development is a necessity for today's businesses as new technologies emerge at an increasing speed.

Continuous services

Our Continuous Services team maintains and optimizes your services so that you can focus on the essential.

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