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Customer experience management

Unlock your business' potential with superior digital customer experience.

Become customer-centric

Today's customers push companies to react and adapt – making customer experience paramount. We help to build and develop a superior and holistic digital customer experience.

Jaakko Hartikainen

Head of CEM

In the spotlight

Tieto CEM and Meridium joining forces

Technological evolvement and user expectations are reshaping organizations’ future.

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Magnitude of Change when Shifting the Management Paradigm

We are facing a management paradigm shift, which challenges the fundamental elements of leadership. Are you ready?

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Introduction to Predictive Marketing Analytics

What is Predictive Marketing Analytics and how do you benefit from it?

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Customer experience in the financial industry

Discover how we can help create better digital experience.

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Customer experience management study

Discover the maturity of customer experience management in the Nordics.

Download report

CEM teams

Advisory

Our customer experience experts help you transform digital opportunities into growth.

Design

Our Design Studio helps you build better CX with Service, Interaction and Visual Design.

Get to know us

Agile development

Utilizing agile development is a necessity for today's businesses as new technologies emerge at an increasing speed.

Continuous services

Our Continuous Services team maintains and optimizes your services so that you can focus on the essential.

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