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Metsä Group: Improving application quality assurance and testing

Unified group-wide testing tools and processes

Mikko Lampinen

Director, Application Development

The challenge

Quality assurance was difficult to compare and manage as testing tools and processes were not unified across the group. Managing the testing tools was time-consuming and it was difficult to estimate license needs. Preparing for peak times was costly.

The solution

Metsä Group wanted to outsource the management of testing tools. Tieto provided GDPR audited testing tools and management of cloud-based testing environments as a service (SaaS) with 24/7 availability. Tieto’s testing consultants helped to set up best practices for managing test cases, large test case libraries and version management.

About the customer

Metsä Group is a forerunner in sustainable bioeconomy utilising renewable wood from sustainably managed northern forests. Metsä Group focuses on wood supply and forest services, wood products, pulp, fresh fibre paperboards and tissue and greaseproof papers. The Group operates in some 30 countries and employs approximately 9,300 people.

Metsä Group
Pay-per-use license model scales effortlessly from high usage to low. No need to invest in several licenses just to prepare for peak needs.

Cost-effective use

Pay-per-use license model scales effortlessly from high usage to low. No need to invest in several licenses just to prepare for peak needs.

The testing service streamlines testing processes, improves overall application quality and results in transparency and comparability in a multivendor environment.

Improved quality comparability

The testing service streamlines testing processes, improves overall application quality and results in transparency and comparability in a multivendor environment.

Users can concentrate on quality management, such as planning test cases, instead of testing tool management. Platform is up-to-date and application support is available during office hours.

Satisfied end-users

Users can concentrate on quality management, such as planning test cases, instead of testing tool management. Platform is up-to-date and application support is available during office hours.

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The fundament for Agile and DevOps ways of working

Quality assurance was challenging as tools and processes were not unified across the group. Metsä Group sees testing capabilities and test automation as a fundament for Agile and DevOps ways of working. To improve quality transparency and testing capabilities Metsä Group was looking for a more standardized approach to managing testing processes, tools and test cases. Furthermore, the objective was to improve operational efficiency as well as cost-efficiency.

Various businesses, Metsä Group suppliers, and a wide application portfolio, consisting of for example SAP, set requirements towards testing environments and tools. Previously, Metsä Group hosted testing platforms internally but concluded that it’s not cost-efficient and increases response times: Metsä Group would need an estimated 2–3 persons just to cover in-house support needs.

Our key driver was to get shared testing tools, processes and a platform for all Metsä Group business areas and chosen suppliers.

Lasse Alanne

Solution Owner for Project Management and Quality Assurance, Metsä Group

Testing tools as a Service

Testing tools as a service (SaaS), user support and consultation of best practices has helped Metsä Group to reach the desired application quality level.

“Suppliers produce the results from unit testing. With integration testing we secure the functionality between the various systems. Together with suppliers we do also unit testing. At the end of the process we do business acceptance testing.” Alanne describes.

With Tieto’s cloud-based testing services Metsä Group managed to centralize a large part of testing documentation, such as test cases, and streamline the operations test management processes. The same testing platform is suitable for storing manual test cases and also automated test scripts.

All Metsä Group business have taken the service into use. Quality measurements and follow-up testing process are now much more unified, which makes it possible to compare results group-wide. Paying per month for actual usage is a cost-efficient way to acquire a service. Long-term upfront estimations on usage volumes are no longer required.

SaaS is a cost-efficient way to acquire a service: We pay per month for exactly what we use.

Lasse Alanne

Solution Owner for Project Management and Quality Assurance, Metsä Group

How Tieto delivered?

Tieto transformed Metsä Group’s testing environments to public cloud environments and has proactively consulted on how testing processes can be improved with optimal tooling support.

Tieto’s Testing tools as a Service is a cost-efficient and flexible way to use market-leading tools such as Micro Focus' Application Lifecycle Management (ALM). Tieto guarantees efficient implementation delivery and handles the entire ticket handling process, user support and user administration.

Metsä Group doesn’t need to manage licenses or worry about developing the environment as Tieto handles development, upgrades and support: “Responses from Tieto’s application support have typically been delivered to us within one business day”, Alanne says.

Tieto has helped to collect extensive libraries of test use cases and advises on best practices for test use case planning and management. Tieto also helps with follow-up testing processes and reports on results.

All servers, data and support are located in the EU area.

The Public Cloud Testing Service collects a lot of learnings from the users. Tieto aggregates that knowledge and puts it into use for the benefit of Metsä Group.

Lasse Alanne

Solution Owner for Project Management and Quality Assurance, Metsä Group

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