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A leading automotive brand: Reliable car connectivity

Improved end-user-experience and cost-efficient car telematics

Mikel Echegoyen

Head of Business Development, Product Development Services

The challenge

Reliable global cellular connections between car manufacturers and vehicles are crucial to maintain car services and safety efficiently. One of the leading Original Equipment Manufacturer (OEM) faced issues in their global vehicle telematics service which damaged the end-user-experience and generated high service maintenance costs. 

The solution

Tieto’s experts solved vehicle telematic problems in the vehicles and the backend,  despite the complex set-up of multiple mobile operators and tech suppliers. For continuous quality assurance, Tieto developed test automation and provided QA as a service for car telematics. Tieto also became a trusted advisor in the procurement of future cellular connectivity services. 

Automotive Software R&D Services

About the customer

One of the most well-known and respected car brands in the world with more than 2000 local car dealers in about 100 countries. 

Tieto’s experts solved acute global connectivity problems. Tieto delivers vehicle telematics quality assurance as a service, also to next-generation solutions.

Reliable car connectivity

Tieto’s experts solved acute global connectivity problems. Tieto delivers vehicle telematics quality assurance as a service, also to next-generation solutions.

Solving issues, car service updates and maintenance is performed via cellular networks without expensive roaming costs or vehicle recalls.

Cost-efficient service maintenance

Solving issues, car service updates and maintenance is performed via cellular networks without expensive roaming costs or vehicle recalls.

On time and on-demand car service maintenance is reliable, end-user-friendly and easy.

Improved end-user-experience

On time and on-demand car service maintenance is reliable, end-user-friendly and easy.

A leading automotive brand: Reliable car connectivity

Vehicle telematics problems

The OEM experienced that in certain roaming situations vehicles seemed to lose data connectivity and eventually denied sending or receiving data. With various operators and tech suppliers involved, the OEM was unable to conduct a root cause for problems. The connectivity trouble was turned around by sending data over SMS that incurred substantial roaming costs for the OEM and provided a degraded customer experience.

How Tieto delivered?

Tieto’s telecom specialists in cellular modems, networks and SIM cards analysed the root cause of the acute problem and improved both the vehicles’ and service providers’ network. The problem was solved minimizing recalls or visits to the dealers.

Beyond troubleshooting the initial problem, Tieto was chosen as a long-term partner to provide quality assurance and test automation service, allowing the customer to focus on their core business.

Telematic Quality Assurance as a Service

Prior to any telematics deployment to the fleet, Tieto performs automated quality assurance testing as a service. With this setup, the OEM has a large pool of experts in use specialising in cellular modems, SIM cards, radios access, telecom networks, test automation and quality assurance processes.   

Advising in procurement

Tieto advises in future telematics solution, defines requirements for service providers and participates vendor and technology selection.

 

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