Malmö is Sweden's third largest city with a population of 302,835 inhabitants. The City of Malmö has 20,000 employees with approximately 1,200 working within home care services.
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By managing travel time, skills and needs, the municipality has a quality-assured and efficient organisation - where the needs of the patient are at the centre of attention. Around 40 percent of travel by municipal employees takes place in home care. Route optimisation helps the municipality contribute to environmental sustainability, reduce the size of its car fleet and drive more efficiently.
'We have achieved more efficient planning and clearer information for employees based on patients’ wishes,' said Yvonne Johansson, Project Manager for the introduction of Laps Care in Malmö.
'Laps Care is the biggest thing to happen to home care service in 25 years. Previously, we based our operations as an organisation on ourselves. Thanks to Laps Care, we have been able to turn it around and start with the care recipient,' commented Bo Hansson, Project Manager for the Södra Innerstaden district.
In a pilot project, a memory care team in the Södra Innerstaden district is also testing our Mobile Home Care Service. One important aspect of the project is the use of digital locks, which ensures that only authorised personnel can enter the home of the care recipient.
'The digital keys provide a value that is appreciated by everyone,' says Angelika Strandberg, Business Manager at Tieto.
The planning system Laps Care has been present in all 10 districts of Malmö for the past four years. Previously, many of the 70+ members of the care staff did their daily planning with pen and paper. It was time-consuming, especially if someone fell ill and everything had to be changed. The new planning system quickly resets the schedule for everyone when someone in the group is missing or if a substitute is needed. It also takes into account aspects such as the staff's special skills, the needs of the care recipient and the best route, resulting in time savings.
'We have achieved more efficient planning and clearer information for our employees based on the wishes of the care recipients,' says Yvonne Johansson, System Administrator in the field of elderly care and Project Manager for the introduction of Laps Care in Malmö. 'The planning system is fully adapted for operations, and is used today by over 80 municipalities.'
In a survey conducted in 2011 among the approximately 1,200 employees in in-home services, positive effects such as ‘a more even and fair distribution of work within the working groups’ (88 percent) were highlighted, as well as ‘more transparency and more efficient planning’ (79 percent) and ‘a clearer work plan’ (91 percent). Half of those who responded to the survey also reported decreased stress (53 percent) with Laps Care.
'It has impacted the entire organisation. And the reactions have been overwhelmingly positive,' said Johansson.
As a next step, the City of Malmö will now introduce a reporting system that can be integrated with the Laps Care planning system. Pending the completion of the procurement, the pilot project will be extended to include Tieto Lifecare Mobile Home Care Services. Since September of last year, around 30 employees of a memory care team have been using Lifecare Mobile Home Care Services. This means their smartphone is essentially their only work tool. In addition to getting schedules and patient information directly on the phone, they also benefit from the increased security of the system's digital keys.
'The whole purpose is that we get a holistic solution from a user perspective,' commented Hansson.
Of the approximately 70 patients under the care of the memory care team, virtually all agreed to the installation of a key-free lock. With keys located directly on the phone, the closest caregiver can visit the patient to provide quick assistance, resulting in untold gains in both quality and time.
'The security aspect is important – with digital keys exceeding all credentials. The elderly know that it can only be the right person coming for a home visit,' said Hansson.