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Service design for new healthcare solutions – HUS Children's Hospital

Implementation of digital solutions to better help parents when their children are hospitalised.

Malin Söderlund

Head of Sales

Digitalisation is widely spread in the Finnish public sector.

Organisations develop new innovative solutions to match citizens' everyday situations and challenges using, for example, service design. The Children's Hospital in Helsinki wanted to create a solution for parents which offers support and help when a child gets sick.

Nina Nissilä, Chief Digital Officer of the Finnish State Treasury, and Pekka Lahdenne, Adjunct Professor of Childhood Diseases in Children's Hospital, explains how services can be developed according to citizens' life events.

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