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The municipality of Drammen in Norway increases the rate of digitalisation

Digital solutions that will simplify the everyday lives of residents, business and local employees

Kimmo Hannus

Head of Sales

The challenge

How to create digital solutions that will simplify the everyday lives of residents, business and local employees with fully integrated solutions?

Case, record and document management

The solution

The citizen services will be improved with a new standard case, document and records management system that is transparent, secure and empowers the public. 

360° case, document and records management

About the customer

Drammen will be Norway's 7th largest municipality in 2020, and has set high goals for deploying digital housing services in the new greater Municipality. As a part of the preparation, Drammen has entered into an agreement with Tieto to introduce a new cloud-based solution.

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Better collaboration

Many of the specialized systems will be integrated with Tieto's standard solution.

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Improve services

An open and accessible municipality, which in turn can contribute to more efficient use of resources and better decisions.

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Standard solution

The solution is scalable, provides increased accessibility for users and is cost effective.

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Smart solutions today for smarter solutions tomorrow

Drammen has entered into an agreement with Tieto to introduce a new cloud-based solution for quality control, case management and archives. The solution forms a platform which will offer better and more digital services to residents, business and own employees. It is a stated goal that residents should get better insight and be able to contribute more in the processing of their own cases.

Future Digital Solutions

Public 360 ° will be rolled out in the respective municipalities that make up the new Drammen municipality already in 2019. The new municipality of Drammen will consist of Svelvik, Nedre Eiker and Drammen municipality, and the solution will cover more than 100,000 inhabitants. The municipal merging will apply from 1.1. 2020.

"Today, the contact between the inhabitants and the municipality is focused on short waiting time and personal service. In the future, the contact will be focused on facilitating increased use of digital solutions. The most effective form of digitization is fully integrated solutions, and many of our specialized systems will be integrated with Tieto's solution. This enables us to facilitate the involvement of our citizens in their own affairs" says Frank Baklid, Digitalization Manager in Drammen Municipality.

The central goal of the acquisition is to create a well-functioning solution for case processing and archives. This is an important foundation for digitizing municipal services and is central to achieving more and better services, an open and accessible municipality, which in turn can contribute to more efficient use of resources and better decisions.

In the future, the contact will be focused on facilitating increased use of digital solutions

Frank Baklid

Digitalization Manager in Drammen Municipality

Digitization in practice

The solution uses intelligent technology and technology utilization to help the local employees wherever possible. The solution uses context and content analysis to give the user support when using the solution. The solution is scalable, provides increased accessibility for users and is cost effective. Thus, the processing of documents can be streamlined and result in better public services. User quality is central to all users, and the new Tieto solution enables automated repetitive processes.

"Drammen deserves praise for setting high goals and we are really proud to deliver digital solutions that will simplify the everyday lives of residents, business and local employees. For us it is important to contribute with cloud based and cost effective solutions for municipalities that have many demanding tasks relating to the ongoing merging of municipalities. We are looking forward to working on this task," says Gunnar Nybø, head of public sector in Tieto Norway.

The delivery is based on Tieto's eBusiness solution and the cloud-based solution Public 360 °, which is a standard solution for case processing, document management and archiving in public administrationThe solution that will be delivered is based on Tieto’s Public 360°, which is a standardised system for managing cases, documents and archives.

Digital solutions that will simplify the everyday lives of residents, business and local employees

Gunnar Nybø

Head of public sector in Tieto Norway

About Drammen municipality

Drammen 2036 - bigger, smarter and healthier. Drammen is centrally located in Eastern Norway. Today, 67,000 people live in the municipality, but the city is the regional capital of an area of 160,000 inhabitants.

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