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Kalmar: Increase sales and reduce running costs with an enhanced B2B e-commerce solution

We equipped Kalmar with an integrated selling platform for global e-commerce; featuring a modern, friendly user experience and targeted, relevant content to boost its operational efficiency.

Jaakko Hartikainen

Head of CEM

The challenge

Develop and digitalise the Business to Business (B2B) customer experience, to increase efficiency and optimise sales, while reducing online sales administration for customers through a modern user experience.

The solution

A B2B customer-facing e-commerce tool with enhanced user experience, integrated into Kalmar's existing enterprise resource planning and background systems (provided by companies such as SalesForce).

Digital customer experience Analytics

About the customer

Kalmar, part of Cargotec, is a cargo handling solutions and services provider. It is the industry forerunner in terminal automation and energy-efficient container handling, with one in every four container moves around the globe handled by a Kalmar solution.

Kalmar
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Efficient logistics

Improved development, management and efficiency of the digital customer experience.

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Digital experience

Customer experience digitalised in a B2B context for online stores.

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Sales boost

Digital transformation increases future online sales and reduces sales administration.

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Digital transformation with Tieto

We have been chosen as Kalmar’s partner to expand and enhance its future B2B eCommerce platform.

'The tool boosts our digital transformation and future online sales. We're confident with Tieto – they have a wide experience in digital commerce and a deep knowledge of the SAP Hybris platform.'

Seppo Heino

Vice President, Parts and Logistics at Kalmar

The solution

Cargo handling solutions and services provider Kalmar, part of Cargotec, has chosen Tieto as its partner in realising a worldwide spare parts eCommerce and service portal. The new solution is built with SAP Hybris technology and it will replace Kalmar’s current eCommerce system.

'This tool is for our customers. They will be provided with a modern, user-friendly experience and an access to well targeted and relevant content to further improve their operational efficiency.'

Seppo Heino

Vice President, Parts and Logistics at Kalmar

How we did it

The SAP Hybris eCommerce platform will be integrated into Kalmar’s enterprise resource planning and background systems provided by companies such as SalesForce.

'This is a natural continuation of our long partnership with Kalmar. We can help Kalmar in a wider sense in the development and management of the digital customer experience.'

Jaakko Hartikainen

Head of Customer Experience Management at Tieto

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