Swedish pension insurance administrator Fora wanted to modernise its IT systems, to increase reliability and productivity while cutting costs.
Keilalahdentie 2-4 FI-02150 Espoo Finland
• Improve reliability and speed up restore times
• Increase cost control
• Stay on top of latest technological developments
• Find a single IT outsourcing partner
• Cloud-based IT services
• Tieto Dynamic Landscape for SAP
• Full service desk
• Faster processes means better service to customers
• Scalable usage lowers costs
• More flexibility and freedom to focus on core operations
• Systems can be restored in minutes rather than days
The business challenge
Fora was using several IT service providers for different parts of its business. That meant high costs, a lack of standardised solutions, lower flexibility and a higher security risk. Fora depends heavily on its SAP system to handle payments from more than 200,000 companies, and to provide services for more than four million Swedish workers. It decided to minimise the risk of disruptions in the future.
A holistic solution gives greater control
In order to achieve its objectives, Fora decided to migrate its IT services to a cloud-based, end-to-end solution. By switching to a system based around Tieto Dynamic Landscape for SAP, the company has created a more holistic and future-proof ecosystem throughout its IT operations. Fora’s main business servers now all exist in the cloud, which means it can control costs by only paying for the capacity and performance it uses at any given time.
'Fora and Tieto have created magic together over the last two years. After transferring our services to a cloud-based system, we have enabled our customers to give pension benefits to their employees in a more scalable and secure way. We are very happy working with Tieto, who fully understands the business we are in and the challenges we have going forward.' Christoffer, CIO, Fora
Faster processes mean faster service
Fora is already seeing a big improvement in performance with the new system. Workflows have improved by an average of 30 to 75 percent, with some processes now 86 percent faster than with the previous system. Run times that took six hours have now been reduced to 30 minutes. Calculating pension benefits now takes between 15 to 60 minutes, compared with up to seven hours before.
In practice, this has facilitated being able to provide individual workers with access to digital pension statements. Reports that previously took days to complete can now be compiled and sent out in a matter of hours. It also allows customers to work with data that is more up to date, and simplifies production planning. If the system ever needs to be shut down, the restore time is now less than 24 hours, compared to several days, or even weeks, previously. That not only improves reliability, but also means Fora has more freedom when it comes to experimenting with new solutions, without having to worry about system failures.
The performance improvements made are giving Fora’s customers an extra week's reporting window, which is something that has been actively requested for years.
Fora handles the administration of collective insurance agreements and other social security solutions, covering about four million employees through their jobs. Each year Fora arranges payments of more than 15 billion SEK in premiums and fees, from 214,000 companies to about 40 insurance companies, foundations and funds. Fora also handles pension plan choices and information for Avtalspension SAF-LO.