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A new digitally empowered customer experience for FOREX Bank

FOREX Bank chose us to develop and renew the customer experience in its digital channels.

Jan De Mont

Customer Executive, Financial Services

The solution

A new interface for internet banking, and mobile banking with a full retail online banking service. The new delivery gives FOREX Bank a modern IT environment and a complete end-to-end banking solution, delivered as a service. The new contract complements Tieto’s current core banking installation, which has been used by FOREX Bank for seven years.

The first stage entailed a new retail online banking service, including a new web and mobile solution, followed by a completely new digital banking experience for FOREX Bank.

'With our new solutions we will further strengthen the banking part of FOREX Bank’s proposition in Sweden, as well as supporting our market-leading position in travel money in the Nordic region. Tieto is consistently delivering good quality in our core banking solution. This made them our first choice when we wanted to refresh and renew the customer experience in our retail banking services.' Thomas Högväg, acting CEO, FOREX Bank.

'Competition in the Nordic banking sector to optimise customer experience will accelerate in the coming years. If customers don’t get rewarding experiences at every interaction, they will look for alternatives. We were pleased to be chosen as a partner for FOREX to renew its digital channel experience. This is also a selected growth area for Tieto.' Per Johanson, Head of Financial Services, Tieto.

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