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Privacy notes

Scope of this Privacy notice

This privacy notice aims to give you information on how Tieto collects and processes your personal data and tells you about your privacy rights and how the law protects you, when you:

  • visit our websites (regardless of where you visit is from), or
  • while visiting our website e.g. fill in forms, subscribe to our newsletters and whitepapers, request marketing to be sent to you, ask us to contact you for other reasons, take part in a competition, promotion or survey, or give us some feedback or comment our content.

Personal data categories

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data such as first name, last name, username or similar identifier.
  • Contact Data such as address, email address, telephone numbers, social media contact.
  • Employment Data such as title, company name, department name.
  • Technical Data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data such as information about how you use our website, products and services.
  • Marketing and Communications Data such as your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not generally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. In the limited cases where we do process such data, we do this in accordance with the applicable legislation. If you choose to provide us with unsolicited sensitive personal data through our websites, you are consenting to the processing of that personal information to the extent necessary and to the extent permitted by applicable legislation. 

Collection of personal data

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie notice for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers, advertising networks and search information providers.

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Purpose and legal basis of processing

We will only use your personal information when the law allows us to. We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at privacy@tieto.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose/Activity Lawful basis for processing
To manage our relationship with you, including
  • managing and answering to your requests submitted on the website
  • Notifying you about changes to our terms or privacy policy
  • Asking you to leave a review or take a survey
  • Communicating with you
  1. Performance of a contract with you
  2. Necessary to comply with a legal obligation
  3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website, including
  • troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
  1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
Marketing and marketing analytics, including
  • Delivering relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Using data analytics to improve our website, products/services, marketing, customer relationships and experiences
  • Making suggestions and recommendations to you about goods or services that may be of interest to you
  1. Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
  2. You have given consent to the processing of your personal information for one or more specific purposes.
Administrative reasons and legal compliance
  • complying with legal obligations
Necessary for our legitimate interests (for the purposes of satisfying any legal, accounting, or reporting requirements)

 

MARKETING COMMUNICATION AND OPTING OUT

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

You can ask us or third parties to stop sending you marketing messages at any time by checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at privacy@tieto.com at any time. In such cases, we will retain minimum personal data to note that you opted out in order to avoid contacting you again.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

PROMOTIONAL OFFERS FROM US

We may use your peronal information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have given your consent to us sending marketing communication to you, or if you (or the company you represent) have purchased goods or services from us and you have not opted out of receiving that marketing.

THIRD-PARTY MARKETING

We will get your express opt-in consent before we disclose your personal data with any company outside the Tieto group of companies for marketing purposes.

TARGETED EMAIL

We send commercial e-mails that typically include technologies (web beacons, cookies or similar) that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from us, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.

We may combine the data collected about you from publicly available sources, and from our different e-mail, website, and personal interactions with you. We combine this data to better assess your experience with Tieto and to perform the other activities described in our privacy notice.

COOKIES

When you visit our Website, we may employ cookies that contain information (such as a unique cookie ID) used to track your usage of our Website. This enables our systems to recognise your browser and tell us how, when and which pages in our Website are visited and by how many people, and also enables us to recognise a return visitor as a unique user. For more information about the cookies we use, please see our separate Cookie notice.

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