Nelly.com chooses Tieto to improve customer experience
23 February 2016
Scandinavia’s largest online fashion store Nelly.com has chosen Tieto to provide better customer experience. Nelly.com will be able to offer personal shopping service through Tieto ́s Customer Care as a Service (CCaaS).
Tieto has signed a three-year contract with Nelly.com based on Tieto ́s Customer Care as a Service. The Cloud based solution covers all channels: web, voice, chat, email and social media. Through a cloud based CCaaS, Nelly.com will only pay for the capacity, modules and features that are in use. CCaaS is a complete customer service solution based on industry leading Genesys platform.
“Our vision is that all customers who contact us experience Nelly.com as fast, simple, personal and unpretentious. We wish to surprise our customers positively. Through our collaboration with Tieto, we hope to create seamless digital experiences for our customers,” says Magnus Månsson, CEO of Nelly.com.
“This creates a number of business advantages for Nelly.com. Above all, they get a cohesive customer service that means they can work proactively to create personalised experiences. Additional sales can increase, as this makes it easier to analyse the customer’s buying behaviour, in order to create relevant offers. Personal shopping is a service that is much in demand, and which Nelly.com will now be able to deliver,” says Peter Axelsson, Head of Retail, Logistics and Services Sweden at Tieto.
Nelly.com is Scandinavia’s largest online fashion store for fashionconscious men and women aged between 18 and 35 years. The store has more than 850 brands on sale and customers can always expect great prices and speedy delivery.
For more information, please contact:
Peter Axelsson Vice President Sales Head of Retail, Logistics & Services Sweden Tieto Sweden AB Tel. +46 70 602 72 18, peter.axelsson[a]tieto.com
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Tieto is the largest IT services company in the Nordics providing full lifecycle IT services. We also provide global product development services for companies in the communications and embedded technologies arena. Through industry insight, technology vision and innovative thinking, Tieto proactively strives to inspire and engage its customers in finding new ways of accelerating their business.
Building on a strong Nordic heritage, Tieto combines global capabilities with local presence. Headquartered in Helsinki, Finland, Tieto has over 13,000 experts in close to 20 countries. Turnover is approximately €1.5 billion. Tieto’s shares are listed on NASDAQ in Helsinki and Stockholm. www.tieto.com