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In-depth customer insight allows superior customer experience

Tieto has entered into a strategic partnership with Quantum Metric

24 September 2019

The primary purpose of this partnership is to help our Nordic customers deliver first-class digital experiences by continuously monitoring, visualizing and optimizing the business and technical performance of their digital channels and services with Quantum Metric's digital intelligence platform.

The next generation of customer experiences is a data-driven affair. It is enabled by connected data, powerful operational insights and intelligent, personalized services. Customers are evolving faster every month and week, and addressing their changing needs requires a data-driven company culture that can enhance digital experiences.

Great customer experience is the key competitive differentiator and one of the most proven ways to create true business and customer value. Tieto's Customer Experience Management (CEM) serves its customers with full lifecycle solutions and takes a data-driven design approach to customer experience to unlock its full business potential.

“The bar is ever increasing when it comes to digital experience. Brands today have no room for error, let alone innovation,” says Sean Finnegan, VP, Partnerships & Alliances at Quantum Metric. Quantum Metric helps leading brands deliver frictionless digital experiences by automatically uncovering the biggest opportunities, quantifying continuous feedback, and helping align teams on where to focus next.

“By partnering with Tieto, we aim to reduce online friction, increase cross-team alignment and drive digital success through operational insights,” he continues.

“We are delighted to partner with Quantum Metric, as both of us share the idea of data-driven decision-making as the foundation for digital experience excellence. What our customers increasingly want is a prioritized, automated and actionable analysis of key indicators, such as the number of affected visitors, impact on conversion and missed sale”, says Marko Saarinen, Head of Salesforce & Marketing Science at Tieto.

For further details, please contact:
Tieto communications, news@tieto.com, +358 40 570 4072

Tieto aims to capture the significant opportunities of the data-driven world and turn them into lifelong value for people, business and society. We aim to be customers’ first choice for business renewal by combining our software and services capabilities with a strong drive for co-innovation and ecosystems. www.tieto.com

About Quantum Metric
Quantum Metric helps you uncover your biggest digital opportunities, do it faster, and align your teams. The platform will identify site issues, quantify and prioritize them based on real business impact, and then measure the success of data-driven changes over time. Since 2016, Quantum Metric has grown its customer base to include a range of mid-market to Fortune 500 enterprises. In September of 2018, the company secured $25 million in Series A funding, led by Insight Venture Partners. www.quantummetric.com

 

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