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Customer Support Specialist



Technical and Functional Expertise

04 December 2019 - 27 December 2019

Hybrid Infra

Tieto is the leading IT service company in Northern Europe providing IT and product engineering services. Our highly specialized IT solutions and services complemented by a strong technology platform provide our local and global customers tangible business benefits.

Tieto Latvia (Reg. No. 40003193130) is extending Service desk and On-site Support unit and invites to join our team.

Customer Support Specialist

You will responsible for providing technical support services to customers (internal and external) including troubleshooting, problem resolution and maintenance.

Your key tasks will include

  • Processing customer requests in financial IT product support (register all requests, passing to appropriate specialist, track the progress of solving)   
  • Solving the certain types of requests
  • Informing customers on different issues
  • Handling 1st level onsite support tasks (computer installations, troubleshoot, etc.)
  • Handling IT procurement related tasks (consulting users for IT related purchases, communicate with local vendors)

We expect you to have

  • Good English language skills (spoken and written)
  • Good Latvian language skills
  • Russian language skills (spoken and read)
  • Good communication skills, initiative and positive attitude
  • Willingness to learn and share the knowledge
  • Good computer user skills

What will be considered as an advantage:

  • An experience in the similar position
  • Higher education or student

We offer

  • Excellent professional development and growth possibilities
  • Work in the modern office
  • Motivating salary and benefits package (health insurance, sports, events, interest clubs etc.) 
  • Excellent and competent colleagues
  • Mentoring and training opportunities
  • Motivating salary up to 1170.00 EUR/month/gross*

* Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

Let's meet at Tieto!

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