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Senior Contact Center Consultant

Wien

Regular

Consulting

13 June 2019 - 30 August 2019

Centers of Excellence

About us in Austria

Tieto Austria is a subsidiary of Tieto Oyi, the largest Nordic IT services company with 15.000 employees in more than 20 countries. With about 190 experts and offices in Vienna, Linz and Graz, Tieto Austria is committed to develop enterprises and society through IT by realizing new opportunities in customers’ business transformation. We believe in professional development and results by supporting our customers on their journey into a meaningful digital future. At Tieto Austria, our development and consulting portfolio rages from Industry 4.0 and Data Driven Business to Customer Experience Management and SAP services to Digital Advisory.

Due to our positive business development, we want to keep growing in Austria and are therefore looking for colleagues who share our attitude: cherishing an autonomous style of work, understanding learning as a lifestyle and seeking to make real, sustainable differences through digitalization for our customers in business and society.

With us you will be responsible for

  • supporting our local and international project teams with complex contact center solutions
  • acting as a technical expert who is able to implement technical solutions as well as a coach supporting colleagues in their competence development
  • building the understanding of customer business, anticipate customer needs and discover alternative solutions that are relevant for our customer’s success
  • participating in sales processes to ensure realistic planning

We expect you to have

  • the ability to consult professionally
  • minimum five years experience in the contact center area
  • knowledge (basic architecture view) in network technologies, database systems, software engineering, operating systems, application servers and security concepts
  • knowledge in working with voice processing systems and VOIP technologies
  • experience with interface technologies, requirements engineering, UML, and contact center related products (for instance Genesys)
  • solid experience in project management and working with pre-sales activities as well as capability of handling discussions in German and English
  • willingness to travel in order to provide best services to our customers

As a person you are

  • proactive and act with open mind by challenging the status quo and drive actions for change
  • passionately driving execution to add customer value and take ownership of your results and delivered quality
  • having  fun at work, passionate about customer's success and personal growth

We offer

  • an exciting career path with a wide variety of personal and professional development opportunities
  • a large customer network and a great opportunity to take part in the development of our company together with talented colleagues and inspiring international environment
  • excellent teamwork which is a part of our values
  • a salary of minium EUR 3.282,00. The actual salary depends on your experience and qualification
  • benefits like flexible working hours, home office, laptop and smartphone also for private use, health programs, team events, food vouchers etc.

Further information
If you are interested to work for a highly customer focused company together with an ambitious team you are warmly welcome to send in your application to careers.austria@tieto.com

Kristina Hristova, Human Resources Austria and Germany

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