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EUS/ SCCM Specialist - Windows device management



Technical and Functional Expertise

16 September 2019 - 30 October 2019

Hybrid Infra

SCCM Device Management/EUS specialist

Experience and Responsibilities:
3-6 years of experience in SCCM 2012 Current Branch, preferably 1802.

  • Experienced in areas of advanced troubleshooting for Software Distributions, Software Updates.
  • Manage targeting of SCCM Packages to target users as per Customer requirement and follow up to meet SLAs.
  • Manage distributing Microsoft Monthly Security Updates as per requirement and follow up to meet SLAs.
  • Knowledge of SCCM Components like Collections/Packages/Updates/WQL/Baselines and other Configuration Items.
  • Diagnose, troubleshoot and resolve Tickets for problems that may arise from day-to-day operations (level 2/3), within the SLA scope.
  • Guide the team in day to day operations and improvements.
  • Knowledge of related Microsoft Products like Microsoft AD/Windows Server 2012/2016/Win10/AV/Bitlocker/GPO.
  • Desirable-Knowledge of Scripting technologies like Powershell/Vbscripting.
  • Desirable-Knowledge of SQL Queries for reporting and validation purposes.
  • Complete knowledge of SCCM Client Health Management and troubleshooting.
    • Ensure the health of the pool of 20,000 workstations.
  • Knowledge of Ticketing products like Service Now/Remedy.
    • Knowledge of ITIL concepts and application to Tickets Lifecyle.
  • Developing and maintaining service related documents related to continuous services.
  • Familiarity with Virtualization Technologies.

Desirable – Microsoft Certification in CM2012 (Exam # 70-243).

Other requirements

  • Calm, methodical approach towards problem resolution under high performance situations.
  • Possesses strong technical skill with proven ability to diagnose and resolve very complex issues.
  • Requires minimal direction to complete tasks.
  • Able to lead the team under complex/critical conditions.
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