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Elevate Your Employee Experience

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

Jasmiina Galenius / December 12, 2018

“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” This quote by Sir Richard Branson, the founder of the Virgin group is not only trending on LinkedIn but also in companies, where the struggle to attract and retain the best talents is real.

Through social media, word spreads fast and negative employee reviews can have a significant impact on employer image. At the same time technology also enables numerous possibilities to support companies in providing exceptional employee experience and gives a chance to differentiate positively.

HR professionals are actively using and looking into systems that best serve the employees in supporting day-to-day needs. We cannot talk about digital transformation in HR anymore since it has turned into a constant state – status quo – and HR is embracing that. Automating HR processes and leveraging artificial intelligence deepens HR’s role as a strategic partner supporting business growth and development.

Transparency, trust, and mobility 

To stay at the top of the game, companies need to provide modern tools and processes throughout the employee lifecycle. From recruitment to retirement, the relationship between employee and employer should be based on mutual trust. Transparency is the key element to achieve such confidence. Even legislation says that we as employees are entitled to know what kind of information is stored about us. An employer needs to make sure our data is safe and available at any time from anywhere. The aspect of mobility is also essential. In several industries, working days are shifting from 9-5 to more flexible hours and remote work is becoming a standard. We need to have the tools where our employees are – in their devices, available whenever, wherever, on the go.

Combining transparency, mobility, and trust creates employee empowerment. Employees have the visibility to their data, have easy access to it and may update the information to ensure it is always current. With mobile tools, the changing tasks can be communicated straight to the employees and updated on the way. This is crucial in jobs where employees are in the field working with various tasks.

Let New Technology Drive Your Employee Experience 

Changes in the job market are happening in parallel with technological development. To stay up-to-date, employers should consider how new technologies can improve the employee experience. Tieto is working on this kind of development itself. Virtual Office Tour experience by Tieto Enhanced Reality Lab was tested in the recruitment process by our team, Cloud Born Enterprise Applications. Candidates can walk through our office, meet future colleagues, and experience our culture and values in virtual reality already during the application process. In general, virtual reality is a potent tool in any introduction. It can effectively visualize how tasks should be performed, how a new store should look like, or enables the CEO to greet every company new joiner. The possibilities are vast.

Technology and data have been used for years to get to know our customers’ requirements and business demands. Now is the time to get to know our employees and what makes them happy at work. With technology, we can streamline the day-to-day life at practice and have tools to enable the very best performance for every employee.

Learn more about this topic 

Yle looked into the amazing development of virtual reality technology presented at Slush 2018. At Slush Tieto showcased the Tieto Virtual Office Tour – an example of using VR in recruitment and onboarding.

Virtual Tour Experienced at Slush 2018 – at Tieto booth

Cloud-based Workforce Management and Human Capital Management solutions such as Quinyx, Workday or SAP SuccessFactors are examples of platforms that can quickly help your organization in providing Exceptional Employee Experience.

Jasmiina Galenius
WFM & HCM Solution Consultant

Jasmiina works as a WFM & HCM Consultant in Tieto Cloud Born Enterprise Applications unit. She is an enthusiastic dancer and applies that same passion to support organizations in cloud HR transformations. As a WFM expert she leverages her extensive background in hospitality industry to identify with customers and their challenges.

Author

Jasmiina Galenius

WFM & HCM Solution Consultant

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Tieto and Quinyx

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