Application service management

Tieto’s Application service management is a cross-industry offering that simplifies the management and operations of a company's business-critical systems. It keeps the company in control throughout the system’s lifecycle and ensures flexibility, business-oriented governance and system evolution, reliability and cost reductions.

Challenges

When acquiring a new business system you will most likely be dealing with questions like: How do I get the most out of my investment?  How quickly can I start benefiting from my investment? How do I support business critical applications with limited IT budgets and resources? When living with a legacy system, how can you maintain it cost-efficiently? How to enhance it or even renew it? And how to best ensure that processes and users keep operating, without needing to know of application or infrastructure components?

Our Solution ASM combines Operation Management (OM) with Application Maintenance (AM) and Application Development. It integrates OM, AM and AD process-, role-, tools-wise. This supports the Customer by having one single point of contact (SPOC) for both governance issues and user support. Integrated OM, AM and AD processes ensures that application corrections and enhancements are based on experiences from live production and that systems are well tested and competences shared when new releases go into production.

Benefits

Defined application and infrastructure management services are delivered under a unified governance model and integrated SPOC, resulting in improved efficiency and quality in the Customer's IT environment. The use of expert and infrastructure capacity on demand significantly lowers total cost of ownership.