Service governance

Tieto has developed as part of the ICT Operations Management concept a robust, pragmatic and transparent service governance model, which focuses on managing the service value in long term sourcing partnership. The Service Governance model is collection of best practices and experiences over 200 outsourcing cases and joint ventures with our strategic customers.

Challenge

According to research undertaken by Sloan School of Management at MIT, an effective ICT governance structure is the single most important predictor of getting success and real value from ICT Operations Management sourcing contract.

Our solution

Tieto's Service governance model offers a way to focus valuable resources and expertise on maximising the contribution that your ICT investments make to increase in your business performance. It does this by establishing a transparent decision making framework and clear objectives for the leadership, management and operational levels of the operations management organisation, which respectively should focus on improving value, ensuring performance and operating processes efficiently.

In simple terms, good governance should:

• say who can do what
  
• say who is accountable for performance
  
• focus the organisation on enterprise-wide value
  
• provide a vehicle for strategic change
  
• reduce cost and duplication by promoting sharing and reuse
  
• measure business performance metrics and provide proof points that drive positive change 

Tieto Service governance mirrors your corporate governance style. We have developed tools and techniques to ensure that decision-making and information transmission structures are in line with good business governance to help ensure that your business conforms to new requirements such as the provisions of Sarbanes-Oxley compliancy Act.

We believe that good ICT governance should focus on building the Capability of Excellence™, that sees both our own and your capabilities measurably increase during the sourcing relationship lifecycle period.

Benefits

The main benefits of good governance are control and transparency. It is through the establishment of clear roles, responsibilities, accountabilities and records of actions taken that the ICT operations organisation will move forward and deliver increased value.

The addition of Tieto to your organisational landscape should allow you to become more agile and reactive to change by employing the best available ICT solutions for your business opportunities.

Our governance model provides a holistic approach to the management of the ICT service lifecycle, a solid foundation for capability growth, and a source of sustainable edge for your business.