Increased support and efficiency in day-to-day business

The Tieto Future Office® concept covers various business services which are especially designed to make your employees’ work easier and minimise the cost of administrative activities. These include modern communication methods and organisational aides, services for employment matters, IT administration and sales as well as tools for creative work on joint projects.

Improved employee self-services

From support requests to time card recording and vacation planning, administrative processes often cost time and shred nerves, as well as get in the way of your actual work. Modern, browser-based services counteract this, supporting employees in conducting these administrative tasks efficiently and enhancing business processes which are involved in the background.

In most companies a wide range of different systems are in use. Whereas CRM solutions are used in sales and customer services, HR-based administrative tasks are often integrated into the core ERP systems. The IT department also uses island solutions. It is rare to find a unified user interface with consistent operations.

Integrating the administrative applications into a joint web-based portal allows them to be directly linked with the user’s digital workplace and easily accessed via single sign-on. An additional option is to adapt the interfaces directly to users and their individual needs.

Using modern self-service systems allows administrative processes to be significantly accelerated and optimised in any branch of the organisation. Predefined, digitalised processes for employment matters, support requests or sales questions ensure that tasks are executed swiftly, reliably and accurately. The best example is the use of ticket applications in IT administration. A fully filled-in IT ticket can be processed and closed much quicker than a request which has to be cleared up via a lot of toing and froing. 

To improve working practices in your company Tieto also takes care of the optimising of existing or planned organisational tools, including for example the exhausting of all the opportunities afforded by your Outlook™ application (such as the calendar function, room booking, meeting planning, etc.).

Communications tools

The volume of information that has to be generated and communicated every day within a company demands the efficient handling and utility-oriented deployment of the entire spectrum of communication and collaboration solutions. Otherwise there is a danger that really important messages and data will get lost within the sheer volume of data.

Successful communication makes a difference whether a new canteen plan, a message from the management or an idea for an innovation needs to be communicated. Therefore it is important to deploy the right channel at the right time in order to achieve the desired goals. Further important requirements are consistency and clarity to ensure that both the provision and consumption of information are structured as simply as possible. Ideally the distribution takes place at the right time and in the right format – dirfectly ‘pushed’ to the intended recipient’s digital workplace.

The Tieto Future Office® uses both classical channels and ones inspired by social media in order to meet these challenges:

• The classical portal and central information hub. Using a content management system allows corporate communications, marketing, HR and product management to make relevant material available.
• Microblogging, just as the Twitter™ communication service, can help to direct brief, concise information within a more tightly-defined network. This can make a significant and valuable contribution to verifying ideas or seeking innovative approaches to specific problems.
• Unified Communications is a common platform for 1:1 or direct group communications. Via chat, VoIP conferences or video meetings, a unified system allows all employees throughout the organisation to contact each other without barriers, while presence or availability status displays enhance the system’s efficiency.
• Blogs are a new form of company-wide asynchronous dialogue. Ideas, experiences and knowledge can be exchanged here along with an invitation to participate in a collective debate. As ‘promotion’ instruments blogs can be used to introduce new documents such as sales presentations within a large organisation without having to write separate e-mails.
• RSS Feeds are the simplest way of keeping abreast of the most important sources of information. Either integrated into MS Outlook™ or subscribed to via the personal profile, users can then check out any news or changes whenever convenient given their current work situation.

Creating together

If you want all employees to participate in an organisation’s ongoing development you have to ensure that ideas and contributions can be communicated easily and without barriers. However, in reality new approaches are often strangled at birth in an administrative jungle of processes and forms, and new business potential goes untapped through failing to locate the right contact person.

Modern web applications for gathering knowledge and indicators of growth or new business facilitate these initial steps and promote active participation in the company’s collective development. Combining modern social media and networking technology gives rise to a culture driven by a new communal way of thinking and identification with employers.

However, the Tieto Future Office® concept does not only promote the collective generation of new ideas. Frequently several employees turn out, quite independently, to be working on the same or a similar issue. In these cases too we can help you avoid redundant work, save time and significantly increase your efficiency.

We put in place the preconditions whereby your human resources become networked people and your experts become genuine talents. The result is a sound foundation for long-term added value and tapping the pre-existing potential within your company.