Tieto and the City of Stockholm simplify life for local residents
Leading IT Capital
Stockholm is at the cutting edge of IT development, and is Northern Europe’s leading IT Capital. This is confirmed by the fact that the city has picked up a string of awards in recent years.
In 2009, the City of Stockholm was crowned Sweden’s Quality Municipality at the Kvalitetsmässan quality fair. The year before that, the city’s website was nominated for best website in the public sector. In December 2010, the city also won the e-Diamond Award as the top e-government municipality.
Tieto has been closely involved in developing the website, as well as a number of other online and mobile applications to make life easier for the City of Stockholm’s employees and residents.
“Tieto plays a very clear role in the City of Stockholm’s IT development,” explains Mats Eklund, Business Manager at Tieto Healthcare & Welfare. “We work with the City of Stockholm to take advantage of the opportunities offered by IT, improving the efficiency of its social care employees’ work and making everyday life easier for its residents.”
IT increases societal benefits for the public welfare
The City of Stockholm and Tieto have worked together on finding solutions that allow home care employees to have mobile access to everything from work schedules and case history notes to electronic keys and personal alarms. Customer surveys have shown that the mobile solution, combined with an integrated planning solution, has generated time savings of between 5& and 15% for these employees. Time that was previously spent dealing with administration can now be devoted to spending quality time with care recipients and carrying out operational development.
“These solutions also provide additional peace of mind for relatives,” adds Britt-Louise Ebbersten, coordinator of the social care systems, which are currently used by 16 000 employees. “Relatives can login to the online Care Diary and read what the home-care services have written about the day’s visit to the care recipient.” A social service is one of the municipality’s biggest fields of activity, and is an area which IT benefits significantly for the public welfare.
The Care Diary is just one of many examples of how the City of Stockholm’s website simplifies everyday life for the people of Stockholm. Another example is a tool that parents can use to apply for preschool positions and view the queues for various preschools in the municipality. Compulsory school and upper secondary school places can be searched online, too. There are also web portals where teachers, pupils, and parents can ‘meet’ and share information. In all, the residents of Stockholm have now around fifty e-services at their fingertips.
Benefits for residents, employees and decision-makers
“The City of Stockholm and Tieto have focused on three target groups during the development process: residents, employees, and decision-makers,” continues Mats Eklund. “
The benefit for residents is that they now can find all the information they need in one place, instead of spending time in telephone queues or being passed from pillar to post. They also now have access to more information, which means that they can make well-informed decisions.
"The benefits for employees include an effective planning tool which saves time. The main benefit for decision-makers is that they now have a more cost-effective, coherent system that features reliable operation and a uniform operating environment. I also think that the City of Stockholm sees Tieto as a partner with a wealth of knowledge and understanding when it comes to municipal operations. Finally, both decision-makers and other employees have mentioned the great advantage of Tieto’s support centre, which has been set up especially for the City of Stockholm.” Britt-Louise Ebbersten agrees. According to her, the success factors behind the project include close cooperation, parallel organizations, and continuous development.
“We know each other well, and we can be honest and straightforward with each other. The parallel organizations of the City’s administrators and Tieto’s developers ensure that we always have the right expertise and that our strategies are coordinated. We work constantly to refine and enhance the quality to assure in-line processes. Nothing is left to chance.”
Integrating the future-proof systems
Above all else, this cooperation with Tieto has resulted in the systems now being better integrated, resulting in improved efficiency and accessibility. With around 45 000 City of Stockholm employees and three million potential website users, the need for mobility is significantly greater. There are currently around one million logins each month. For this reason, Tieto and the City of Stockholm have now set their sights on developing the website even further, including adding more e-services and making more services available via mobile applications.
“For example, we want to make it easier to apply for support and services online,” concludes Britt-Louise. “This will place additional demands in terms of accessibility, which is very much in-line with the City of Stockholm’s Vision 2030. But we will be focusing particularly on e-services, which bring a whole host of benefits for both employees and residents. Our coordinated systems offer excellent potential for future IT development that benefits our society.”
Contact for further information: Mats Eklund, Business Manager,
Direct: +46 10 481 30 61, Mobil: +46 709 95 00 41, firstname.lastname(at)tieto.com