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Customer and Billing (CAB) IDC Energy
Insights rates customer care and billing (CC&B) systems. We are so happy about the result that we offer you a complimentary copy of the report excerpt.
Fortum’s costs for customer service have fallen by more than 25% and first-call resolution is up to a record high of 90%. In addition, more and more customers are choosing self-service by phone or Internet.
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A stable and predictable supply of electricity is the base for the development of the modern society. In a deregulated business environment, power utilities need to generate, distribute and market energy products with high quality.