Business intelligence - Optimized for utilities

Is your company mostly producing static reports from a data warehouse with only a small possibility of user interaction and analysis? Utility Business Intelligence (BI) from Tieto enables utility companies to initiate actions for cost-to-serve reduction, and to attract and retain customers.

Utility retail companies are fighting a raging battle in a low-margin business, demanding low operational costs while increasing customer satisfaction rates. The cost of loosing and attracting customers is high, and Distribution System Operators (DSOs) are facing a proliferation of systems, an ageing work force and high costs for technology and operations

Business technology transformation

The utility industry is slowly shifting focus from pure technology to business focused solutions. This is driven in part by a strong focus on process orientation. In turn, BI is becoming increasingly mature and a commodity with great value.

The advantage of knowledge

To transform current challenges into opportunities we offer our customers BI solutions especially targeted for energy utilities, built with knowledge about business processes and caring for the unique data you have:

• A core BI engine that focuses on speed and flexibility.
• A wide range of user interface set-ups.
• Business Performance Solutions (BPS)
  BI technology that relates your data from various sources to key performance indicators (KPI:s).
• Advanced analytics
  Predictive analytics, learn for example what customers you should try to get and who you should leave to someone else, even before you call them.

Overcoming ETL* and transitioning to pervasive Business Intelligence

Tieto provides industry leading software for business rules and orchestrated process workflows for utilities. Adding BI for contextual-aware KPI monitoring throughout your organisation takes your business one more step towards achieving operational excellence.

* Extract, Transform and Load data for business intelligence.

Contact us 

Do you want to know more about your own organization, your customers and what you can do to improve your business using data you already have? Contact us for a demonstration of the concepts and how BI can help you save money and leverage customer satisfaction