http://www.tieto.com/archive/top-stories en Wed, 25 Apr 2012 13:14:00 GMT South Karelia Central Hospital has introduced a self-registration system for its customers. The solution improves customer service and privacy protection and frees up resources for direct patient care. http://www.tieto.com/archive/top-stories/healthcare-and-welfare/self-registration Wed, 25 Apr 2012 13:14:00 GMT “Transferring individual servers to a virtual environment will rationalize basic IT processes and provide a server environment for paper mill production and automation covering 24/7 needs quickly and cost-efficiently,” says Asko Alila, Delivery Manager, Infrastructure Services, Metsä Group. http://www.tieto.com/archive/top-stories/forest/simplified-server-management-for-paper-and-board-mills Tue, 24 Apr 2012 10:22:00 GMT The hypermarket chain Prisma's mobile service for the Russian market is an interactive channel for marketing, building brand loyalty and activating customers. The service is a packaged solution with ready-made functionalities completed with special localization and adjustments for the retailer. http://www.tieto.com/archive/top-stories/trade/reaching-out-to-russian-consumers-with-mobility Tue, 24 Apr 2012 09:59:00 GMT Fortum’s costs for customer service have fallen by more than 25 percent and first-call resolution is up to a record high of 90 percent. In addition, more and more customers are choosing self-service by phone or Internet. Fortum chose Tieto Customer and Billing to meet its existing and new customer service demands. http://www.tieto.com/archive/top-stories/energy-utilities/do-you-offer-the-same-level-of-customer-service-you-would-like-to-receive Tue, 03 Apr 2012 11:45:00 GMT Outsourcing the management and operation of smart meters reduces risk and increases efficiency for the utility. These benefits applied to E.ON, which rolled out 145,000 successful smart meters in a project with Tieto as the prime contractor. Tieto handled the AMI roll-out and is now operating the AMI managed service to a sustained SLA above 99.5 percent. For E.ON, this means it can focus more on its core business while remaining in control of the whole process. http://www.tieto.com/archive/top-stories/energy-utilities/do-you-find-it-difficult-to-manage-your-ami Tue, 06 Mar 2012 15:15:46 GMT Fortum user groups make smarter use of their resources through improved business processes, and IT costs have declined. Network Asset Management for utilities maintains control over operations, maintenance, and installations, setting a new standard for distribution network management and control. http://www.tieto.com/archive/top-stories/energy-utilities/is-managing-your-distribution-network-hard-work Tue, 06 Mar 2012 15:01:00 GMT Fortum successfully executed a major rollout of 900,000 smart meters in less than three and a half years using Tieto’s Workflow Management System (WMS). WMS enabled Fortum to retain full ownership of the process, regardless of the contractor, sub-process, or technical solution. http://www.tieto.com/archive/top-stories/energy-utilities/what-characterizes-a-successful-ami-rollout Tue, 06 Mar 2012 14:58:00 GMT The active utilization of Vattenfall’s online self-service has doubled each year, and the reason is clear: when it comes to deciding what customers want, there is no better authority than the customers themselves. http://www.tieto.com/archive/top-stories/energy-utilities/would-you-consider-doubling-your-service-rate-a-win Tue, 06 Mar 2012 12:38:00 GMT Improved Patient Care, Better Communication among Nursing Staff, and Reduced Costs http://www.tieto.com/archive/top-stories/healthcare-and-welfare/tieto-mobile-solution-in-askim-norway Mon, 27 Feb 2012 13:12:00 GMT