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A leading Swedish technical consultancy- was seeking a Unified Communications & Collaboration solution to improve its employees’ ability to work together faster, easier and more efficiently. But a key element was missing: tight integration of fixed, VoIP and mobile telephony to meet their communication and collaboration needs. Tieto and TeliaSonera partnered to provide the customer with a single voice solution.

In today’s fast-moving business world, IT and voice solutions must blend together in one common infrastructure, in response to the changing demands. Unified Communications & Collaboration (UCC) solutions are all about exchanging information, both from end-users, and on a machine-to-machine basis. This drives the need for integrated solutions where no part is isolated. Voice is a critical component of UCC, but often the least integrated part of the IT infrastructure.

Tieto’s solution

Tieto delivers a UC Gateway that bridges the gap between mobile network and Lync VoIP; telephone numbers and presence can be integrated between the networks. Tieto UC gateway is a flexible solution that can be adapted to most of the mobile networks on the market thanks to Tieto’s in-depth knowledge of telecom R&D.

Having the UC Gateway makes it possible to integrate telephones from mobile networks with a VoIP number and, at the same time, make presence available between the networks. UC Gateway is located in the mobile network and noadaptation is needed at the company’s Lync solution. This makes the solution cost-effective and scalable in the way operators expects from a solution

Benefits

Tieto and TeliaSonera partnered to reduce complexity in VoIP and fixed telephone networks by providing the customer with a single voice solution. The benefits include easier collaboration, higher voice quality, and helping the customer focus on its core business by having a single service provider interfacing as the development partner.

Tieto has a deep knowledge of IT for enterprise, but also a deep relationship with network equipment providers and telecom operators.

One crucial component to integrate in UCC is mobile telephony. In partnership with Microsoft, Tieto has created a unique solution for how to accomplish this. Combining Tieto’s knowledge of IT outsourcing with telecom core infrastructure and R&D makes it possible to build a solution that enables new functionality and support enterprises in their UCC journey.

Today, many enterprises are in the process of moving IT/Voice into the cloud. We see that this will be the way of the future, but we also feel there will be need for on-premise solutions for a long time. Regardless of which solution is best for the end customer, Tieto can together with network equipment providers and telecom operators build a solution that delivers value, both today and tomorrow.

“People can easily adopt new ways of working when the introduction of tools is almost invisible, meaning that there is no revolution in everyday work, merely an evolution.”
A leading Swedish technical consultancy

Results in brief:

• Mobile phone with fixed number as primary and only phone for 95% of employees
• Voice as a service from TeliaSonera
• IT and Workplace outsourced to Tieto