Tieto and Aito to offer new customer experience management services to operators

PUBLISHED ON: 22 June 2011
This article is about: Other news; Telecom

Tieto has concluded a partnership agreement with Aito Technologies, a Finnish company, to offer communication service providers completely new solutions for customer experience and business management. The agreement will expand Aito’s and Tieto´s solutions offering and enable comprehensive and real-time customer interaction monitoring for the operators.
 
“Tieto’s IT service expertise together with Aito’s innovative customer analytics offers operators up-to-date user information for the changing needs of business planning, sales, customer service and product and network management, and helps communications service providers to create improved customer satisfaction,” says Matti Vesala, Vice President, Telecom, Media & Entertainment, Tieto.

“Co-operation with a global player like Tieto is a new step in Aito’s globalization strategy. Tieto’s presence at more than 30 countries will boost Aito’s delivery and support capacity significantly. This opens new sales opportunities for both parties, as customer analytics is an increasingly important way for operators to improve their business,” says Anssi Tauriainen, CEO, Aito.

For further information, please contact:

  • Tieto: Matti Vesala, Vice President, Telecom, Media & Entertainment and Energy & Utility, tel. +358 50 376 0242
    www.tieto.fi
  • Aito: Teija Räsänen, Marketing Manager, tel. +358 45 2722822
     www.aitotechnologies.com

 

About Tieto
Tieto is the leading IT service company in Northern Europe providing IT and product engineering services. Our highly specialized IT solutions and services, complemented by a strong technology platform, create tangible business benefits for our local and global customers. As a trusted transformation partner, we work closely with our customers and understand their unique needs. With approximately 18 000 experts, we aim to become a leading service integrator creating the best service experience in IT. www.tieto.fi


About Aito
We change your understanding of your customers.

Aito provides Customer Experience Analytics software that changes the way communication service providers understand their customers. Our goal is to help CSPs maximise customer experience and lifetime value by enabling improved business, operations, product, sales, marketing, and customer care performance.  Our product, Aito CEA, unifies business, network, product and customer data for real-time analysis, discovery and reporting that is easy-to-use and deployed out-of-the-box in weeks, not months. Aito’s customers include UCell, Elisa, TDC, Nokia, Blyk and Muxlim. 
www.aitotechnologies.com